Jobs at Frontify

Lead mixed-methods product research pairing qualitative and quantitative analysis. Run customer, competitive, and market research; build AI-assisted workflows and reusable research tools; validate AI outputs; partner with product trios to turn insights into product decisions and scalable research operations.

Support asset migration projects and client enablement (50%); maintain and improve internal tooling, demo environments, and enablement resources; identify automation and process improvements using AI/automation; support technical projects and cross-functional initiatives while balancing recurring operational work and shifting priorities.

Lead a 20-person platform engineering org to define and execute platform strategy (cloud, internal developer platform, AI/LLM tooling, frontend/backend platforms, quality, and security). Remove friction so product teams ship faster and at higher quality, set architecture/standards, manage tech debt, mentor leaders, and measure developer experience and platform adoption.

Manage end-to-end People Operations for Swiss and French entities on an 8-month, part-time contract. Handle contracts, onboarding, offboarding, leave, government communications (German), and compliance with Swiss labor law. Maintain and improve HRIS (Personio), respond to employee queries, coordinate with payroll provider, lead cross-functional initiatives, and implement process improvements including AI-assisted automation.

Provide technical customer support via Intercom (email, chat, occasional calls), troubleshoot SSO/SAML, DNS, custom domains and certificates, escalate complex issues to Engineering, create and maintain knowledge-base content, improve AI/automation deflection, and drive quality and process improvements.

As a Backend Engineer, you'll design and optimize a scalable platform, focusing on API development and enhancing developer experience across teams.

Own operational delivery of partner integrations and lead internal technical projects. Manage contracts, SOWs, environments, QA, launches, and post-launch maintenance. Scope and deliver AI-first workflows, integrate internal tools, build automations, close feedback loops, and improve cross-team efficiency.

Lead and scale a global Customer Support organization (10 people) by building a future-ready support model that blends AI, automation, and human expertise. Own knowledge infrastructure, feedback loops into Product, success metrics, cross-functional partnership, and visibility of support performance to drive product and business outcomes.

The Director of Revenue Marketing drives growth by leading revenue marketing strategies, managing budgets, and aligning with commercial teams, ensuring predictable outcomes and effective collaboration across multiple departments.

Lead Frontify's global Scaled Customer Success organization to drive adoption, renewals, and expansion for a large, mid-market customer base. Design scalable CS strategies and AI/automation-enabled workflows, optimize processes, playbooks, segmentation, and tooling, partner with Sales/Product/Revenue teams, and use customer and revenue data to improve NRR/GRR and CS efficiency. Build a solutions-focused culture and ensure consistent execution across onboarding, adoption, renewals, and expansion.

Lead and scale the Customer Success organization across Northern Europe, Middle East, and APAC. Manage team leads and CSMs, drive regional expansion, align CS strategy with global goals, improve retention and adoption through data-driven decisions, partner with Sales/Product/Marketing, and represent customer voice at executive level.

The Senior Enterprise Account Manager develops and maintains relationships with enterprise customers, focusing on expansion, revenue growth, and strategic account management.

The Senior Backend Engineer will implement features for a web application, ensure solutions are scalable, secure, and maintainable, and collaborate on product development.

Drive customer happiness by guiding clients through onboarding, maintaining relationships, providing support, and identifying upsell opportunities. Collaborate with cross-functional teams to enhance customer experience and product adoption.

As a Senior Enterprise Account Manager, you'll develop relationships with enterprise customers, drive revenue growth, manage accounts, and collaborate with various teams to enhance customer success in the EMEA market.