Teams at Frontify

Drive customer happiness by guiding clients through onboarding, maintaining relationships, providing support, and identifying upsell opportunities. Collaborate with cross-functional teams to enhance customer experience and product adoption.

Own expansion and renewal targets for enterprise customers across the US. Manage a portfolio of large accounts, build strategic plans, drive upsell/cross-sell, negotiate contracts, and collaborate with Sales, Customer Success, Product and Marketing to deliver value and influence product roadmap.

Own investigation and resolution of complex technical issues across APIs, integrations, authentication, provisioning, and product behavior. Guide customers and developers via email, chat, and calls; create high-quality bug reports and troubleshooting guides; collaborate with Product and Engineering to identify root causes and improve product and support processes. Contribute to documentation, AI knowledge sources, and automation to scale support.