Jobs at Dermatouch

Leads the Customer Experience team, analyzes feedback across multiple channels, monitors CX metrics and sentiment, manages communities and advocacy programs, handles escalations, develops SOPs, and collaborates cross-functionally to improve satisfaction, retention, and customer-driven product outcomes.

Leads a team of 4–5 social media professionals and oversees end-to-end content operations, quality control, approvals, brand alignment, campaign delivery, and cross-functional coordination. The role provides feedback, monitors team performance, reviews creative content, and partners with marketing leadership to execute social media strategies.

Oversee end-to-end logistics, warehouse, inventory, shipping, reverse logistics, and 3PL operations. Coordinate with suppliers, distributors, couriers, production, and procurement teams to optimize fulfillment and inventory flow. Manage 3PL onboarding and contracts, track logistics KPIs, implement cost savings, maintain ERP records, and ensure compliance with logistics documentation. The role requires 4–5 years of supply chain experience and strong analytical, communication, negotiation, and leadership skills.

Leads talent acquisition for corporate and leadership roles, manages the employee lifecycle, mentors the HR team, and improves HR operations. Responsibilities include implementing Zoho Recruit, creating scalable processes, tracking hiring metrics, overseeing ESIC and PF compliance, supporting labour-law compliance, and driving employee engagement and culture initiatives.

Leads a B2B sales team serving retailers, wholesalers, and dermatology clinics. Responsibilities include setting revenue targets, monitoring calls and sales metrics, coaching representatives, managing client relationships, coordinating with marketing and operations, developing expansion strategies, and reporting performance insights to senior management.

Coordinate warehouse, logistics, vendors, and internal teams; track orders, dispatches, deliveries, and returns; prepare Excel-based MIS reports; maintain invoices and dispatch records; and support inventory tracking, stock checks, and reconciliation.

Lead the end-to-end new product development process, from idea generation through launch. Conduct market, trend, customer, and competitor research; coordinate R&D, marketing, packaging, and vendors; manage sampling, testing, timelines, positioning, documentation, and launch execution; and identify opportunities for new categories and product expansion.

Implements enterprise AI applications, automation workflows, and LLM-powered solutions across business functions. Maps processes into scalable AI systems, builds prompt libraries and SOPs, automates reporting and communications, evaluates AI tools, and monitors system performance. The role also supports data privacy, governance, responsible AI practices, and cross-functional implementation of productivity systems.

Leads skincare and wellness product development from market research and concept creation through formulation, packaging, testing, compliance, costing, and commercial launch. Coordinates formulators, manufacturers, vendors, designers, marketing, and performance teams while managing timelines, documentation, product claims, and multiple launches.

Manage Dermatouch’s e-commerce and quick-commerce presence across major delivery platforms. Responsibilities include maintaining product catalogs, pricing, promotions, inventory, and visibility; tracking sales and platform performance; coordinating campaigns and launches with platform managers; analyzing market and competitor data; collaborating with marketing, supply chain, and warehouse teams; and preparing performance and inventory reports.

Edit and produce short-form, long-form, and performance marketing videos for Instagram, YouTube, Meta Ads, and other digital platforms. Develop platform-specific edits with strong storytelling, pacing, sound design, transitions, and visual flow. Collaborate with content, marketing, and performance teams, monitor social media trends, optimize content, and contribute innovative creative concepts.

Plans, executes, and optimizes paid marketing campaigns across Google Ads, Meta Ads, and other platforms. Manages budgets, analyzes performance metrics, conducts A/B testing, improves funnels and landing pages, and collaborates with creative, content, e-commerce, and marketing teams to drive customer acquisition, conversions, revenue, and campaign scalability.

Manage procurement of raw materials and packaging components, including supplier identification, vendor negotiation, purchase orders, delivery tracking, inventory replenishment, quality compliance, documentation, and cost-saving initiatives. Coordinate with Production, Warehouse, Quality, Finance, and Supply Chain teams while maintaining vendor relationships and resolving procurement issues.

Conduct B2B inside sales and business development by prospecting wholesalers, distributors, retailers, and channel partners. Present skincare products, pricing, trade schemes, and partnership opportunities; nurture relationships, handle objections, negotiate, and close sales. Maintain CRM records, achieve lead and revenue targets, and coordinate with Sales, Marketing, and Logistics for onboarding and order fulfillment.

Manage end-to-end OMS and WMS operations, including order processing, allocation, shipment tracking, inventory synchronization, and fulfillment reporting. Support implementation and configuration of Unicommerce, Vinculum, or similar platforms; troubleshoot order and synchronization issues; coordinate with warehouses, logistics providers, couriers, and IT teams; and help resolve stock discrepancies, upgrades, and bug fixes.

Plans and executes influencer marketing campaigns, manages influencer relationships, coordinates content approvals and posting schedules, and tracks campaign performance. Manages Instagram and other social media channels by scheduling posts, reels, and stories, writing captions, responding to comments and direct messages, monitoring analytics, and improving content performance.

Create premium 3D product animations, motion graphics, clinical-style skincare visualizations, and short-form social media and digital advertisements. Responsibilities include modeling, texturing, lighting, rendering, compositing, camera movement, transitions, and converting static product images into engaging videos. The role also involves using AI tools to improve creative workflows and visual output while maintaining strong aesthetics, detail, pacing, and visual storytelling.

Creates AI-generated videos, Reels, UGC-style content, product creatives, and advertising assets for social and performance marketing. Develops concepts, scripts, hooks, visuals, and creative variations; edits AI-generated footage into publish-ready content; experiments with emerging AI tools; and maintains brand consistency and product accuracy while collaborating with marketing, social media, content, and design teams.

Supports day-to-day legal operations, including drafting and negotiating commercial contracts, reviewing legal documents, identifying risks, coordinating disputes and external counsel, managing intellectual property and regulatory matters, conducting legal research, and preparing legal reports. The role also maintains contract repositories, supports audits and due diligence, and advises internal stakeholders on Indian legal and contractual requirements.

Manages and supports IT infrastructure, end-user systems, accounts, hardware, software, networks, backups, and security tools. Provides first-line troubleshooting for hardware, software, and network issues across office and remote locations. Handles IT asset procurement and tracking, user onboarding, access permissions, documentation, reporting, and employee training. Supports Windows, Microsoft Office, Zoho applications, firewalls, antivirus systems, printers, and cloud-based tools while maintaining organizational IT policies and security protocols.