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Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
As an Account Manager for the SMB segment, you'll manage ~300 accounts, ensuring customer satisfaction and maximizing account value, while driving revenue growth and retention through strong relationships and effective sales strategies.
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Lead and evolve onboarding and ongoing enablement for Support in Manila: own a 6-week onboarding, facilitate in-person training, build scalable learning paths (live and async), use enablement tools, partner cross-functionally, measure success with CSAT/QA/ramp metrics, and iterate programs based on data.
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Drive revenue through real-time chat and email by identifying buying signals, providing consultative product guidance, converting inbound inquiries, and upselling or cross-selling relevant Apollo features. Manage sales conversations from initial inquiry through conversion, meet chat-to-close and revenue targets, respond quickly to customers, follow up on opportunities, and advocate internally for customer needs while collaborating with Product and Sales.
