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Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Own the financial partnership with Sales, Marketing, Partnerships, and RevOps. Lead revenue forecasting, long-range planning, scenario modeling, GTM investment economics, and analysis of SaaS metrics such as LTV:CAC, payback, pipeline conversion, sales capacity, and ARR. Present risks and opportunities to executives, support board materials and annual planning, and collaborate with Analytics and RevOps on forecasting data.
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Provides technical and product support through digital and voice channels, troubleshooting customer issues, explaining product features, meeting SLAs and support metrics, and escalating complex problems. The role also identifies feedback patterns, validates workflows, stays current on product updates, and collaborates across teams to improve customer experiences and support processes.
Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Owns and evolves a six-week support onboarding program in Manila, including in-person facilitation, documentation, certification, learning paths, and ongoing training. Uses support metrics such as CSAT, QA scores, ticket volume, and knowledge assessments to identify needs, measure outcomes, and improve enablement programs. Partners cross-functionally with Support Operations, QA, Product, L&D, and enablement teams while using learning tools and content platforms to scale education.
