Customer Support Articles

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Tiffani Bova Tiffani Bova
Updated on April 20, 2024

Inside the Customer Experience Dilemma

In the race to provide the best customer experience, employees have been left behind creating a customer disconnect. Here’s why you can’t have happy customers without happy employees.

Image: Shutterstock / Built In
Brad Birnbaum Brad Birnbaum
Updated on April 12, 2024

How Good Is Your Customer Service?

Ask yourself these five questions to find out.

Image: Shutterstock / Built In
Kevin Ruef Kevin Ruef
Updated on January 18, 2024

Client Acquisition vs. Client Retention: Which Should You Focus On?

Client acquisition and client retention are two important strategies for growing a business. Here’s how to determine which one your marketing strategy should focus on.

Image: Shutterstock / Built In
Updated on December 19, 2023

6 Clever Tips to Improve the Efficiency of Customer Onboarding Digitization

Our expert offers some guidance as you build the infrastructure to onboard customers digitally.

Image: Shutterstock / Built In
Jason Cottrell Jason Cottrell
Updated on March 15, 2023

How AI Customer Service Will Transform Industries

AI can optimize pivotal moments of interaction with customers to create market-differentiating experiences.