Top Operations & Support Jobs in St. Louis, MO

Provide high-trust executive support to Co-Founders and C-suite: manage complex calendars, communications, travel, meetings, agendas, note-taking, action tracking, and cross-functional coordination while building systems to increase executive productivity.

Provide high-level administrative support to C-suite executives including complex calendar and travel management, expense and budget tracking, confidential communications, document and presentation preparation, process improvement, cross-functional project support, and on-demand office attendance. Requires independent judgment, strong organization, multi-tasking, and collaboration with internal and external stakeholders in a fast-paced biotech.

Lead operationalization of SSD (accommodations) product features: translate product strategy into scalable processes, manage escalations, improve accommodation data quality, drive cross-team alignment, define readiness metrics, and lead continuous improvement to ensure reliable testing experiences for accommodated students.

Lead configuration and administration of the Facets packaged system, act as SME for plan/product setup and business rules, develop modification and interface requirements, validate data with SQL, support SDLC activities, liaise with business stakeholders, and mentor junior staff.

Administer and support IT operations automation for ClaimsXM. Maintain and troubleshoot automation workflows and related infrastructure, collaborate with stakeholders, and ensure systems operate within required US-based work and citizenship constraints.

Support Client Directors across the transaction lifecycle to protect and grow gross profit margins and customer satisfaction. Manage quotes-to-cash, pipeline and forecasts in Salesforce, prepare pricing and proposals, handle orders and AR coordination, maintain client profiles, and provide value-add reporting and relationship management for assigned accounts.

Provide remote administrative support including client communication, A/R and A/P processing, work order and lease management, compliance documentation, email handling, social media/marketing assistance, SOP adherence, and reporting to leadership.

Lead the Americas Complaints team, managing complaint resolution and regulatory responses. Use data analysis to improve processes and mentor team members.

Provide technical support to strategic enterprise customers, troubleshooting networking and system issues, performing health checks, validating upgrades in lab environments, escalating to engineering, and delivering proactive recommendations. Manage enterprise customer relationships, perform packet capture analysis, set up test environments, and provide rotating after-hours support.

Manage new customer account setup and onboarding documentation, validate customer and financial information, coordinate with credit, field sales, and internal teams, enter and track data using internal systems and Excel, troubleshoot account and billing issues, provide timely status updates, and contribute to process improvements to ensure accurate, efficient account activation.