Top Operations & Support Jobs in St. Louis, MO

Manage deal desk operations across Sales, Legal, Finance, and Accounting. Enforce discount governance, approval frameworks, contract standards, and pricing integrity while supporting complex deal structures. Oversee DocuSign order forms, quote-to-cash workflows, system alignment, revenue recognition requirements, and process improvements as the company transitions to outcome-based pricing.

Leads the HubSpot marketing technology ecosystem for franchise development, managing marketing automation, CRM operations, lead nurturing, lifecycle campaigns, integrations, data quality, reporting, attribution, and analytics. Partners with Marketing and Sales leadership to improve lead quality, conversion rates, pipeline velocity, and revenue performance. Oversees integrated campaigns across email, SMS, webinars, events, advertising, landing pages, and forms while optimizing processes through testing, automation, and AI-enabled solutions.

Supports client delivery and implementation of SitusAMC software in production environments. Documents specifications, configurations, user guides, and release notes; configures and tests applications; validates and routes software defects; analyzes requirements; demonstrates upgrades and enhancements; and conducts client and internal training. Provides customer liaison support through virtual and on-site service delivery while resolving issues and adapting to changing priorities.

Owns and administers the VNDLY vendor management system, including configuration, workflows, approvals, security roles, integrations, compliance, and reporting. Supports contingent workforce processes, resolves system issues, assists with vendor onboarding, validates updates, maintains documentation, and provides user training. Partners with HR, Talent Acquisition, Procurement, Finance, Legal, and IT to improve system usability, governance, data quality, and operational efficiency.

Leads the Remote Support team, overseeing technical support operations, ticket queues, incident response, SLAs, KPIs, quality assurance, escalations, staffing, and client satisfaction. The manager coaches and develops support engineers, improves processes and workflows, coordinates with Systems, Projects, and Security teams, supports tools and training initiatives, and fosters an accountable, high-performing service delivery culture.

Provides comprehensive administrative support to the SVP of Global Expansion Sales, including complex calendar management, travel coordination, expense reporting, executive communications, event and offsite planning, meeting support, purchasing, and ad hoc projects. The role coordinates with other executive assistants, maintains distribution lists and shared directories, supports leadership operating rhythms, and manages sensitive relationships while working remotely in a fast-paced environment.

Manages workforce planning and deployment across Federal programs, matching personnel skills, availability, certifications, and security clearances to project needs. Oversees resource forecasting, utilization analysis, staffing optimization, redeployment, and capacity planning. Collaborates with delivery leaders, project managers, recruiting, HR, and account teams; maintains staffing records and produces workforce analytics. Ensures compliance with Federal contract, labor category, citizenship, and clearance requirements while supporting employee mobility and assignment transitions.

Supports the Texas Student Data System by resolving technical support tickets, creating accessible end-user documentation, and conducting user acceptance testing. The role tracks defects, coordinates with product and project management teams, analyzes customer feedback, and supports Education Service Centers and Local Education Agencies during peak data submission periods. This fully remote position also serves as a liaison between external customers and the Product Owner team.

Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.

Owns visit delivery, SLA attainment, clinician cost, roster health, and operational performance for assigned telehealth marketplace programs. Responsibilities include staffing strategy, data analysis, incentive deployment, real-time escalation playbooks, AI-agent oversight, client launches, program configuration, and cross-functional partnership. The role also supports client reviews, supply readiness, program expansions, and continuous improvement across Marketplace Operations.