R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine deep revenue cycle expertise, a global workforce, and advanced technology across analytics, AI, intelligent automation, and workflow orchestration to help healthcare organizations improve performance at scale.
As a System Access Specialist, you will support R1 service lines by helping users secure and maintain access to client systems. You will manage access requests through a ticketing system, serve as a liaison between internal users and client contacts, and maintain the documentation teams rely on to support hundreds of healthcare clients. This fully remote role is a strong fit for someone who is highly organized, detail-oriented, comfortable communicating with customers, and able to work independently.
In this role, you will work with internal users, clients, vendors, and business partners to resolve access needs, track open requests, and keep client-specific instructions and troubleshooting resources current. Healthcare or hospital experience is helpful, but the work is trainable for a candidate with strong customer service, documentation, and Microsoft Office skills.
Responsibilities- Process and manage user access requests across multiple R1 service lines and client systems.
- Track, prioritize, and follow up on outstanding requests, tasks, incidents, and assignments through a ticketing system.
- Provision and deprovision user access at the end-user and application levels.
- Monitor existing access issues and partner with users and client contacts to resolve missing or delayed access.
- Maintain accurate client job aids, access trackers, process documentation, and end-user troubleshooting guides.
- Respond to internal and external questions regarding access status and next steps.
- Maintain timely communication with client points of contact and provide status updates to System Access leadership.
- Participate in client touchpoints and collaborate with clients, vendors, Operations, Client Experience, and other business teams.
- Handle confidential information in accordance with healthcare privacy and security requirements.
- 2+ years of customer service, help desk, system access, or related support experience.
- Proficiency with Microsoft Office tools, particularly Excel, Word, Outlook, Teams, SharePoint, and OneNote.
- Strong attention to detail with the ability to assess priorities, organize work, and consistently meet deadlines.
- Clear written and verbal communication skills and the ability to maintain professional relationships with internal and external contacts.
- Ability to work independently in a remote environment while using available tools and resources effectively.
- Comfort managing multiple requests at once and documenting process changes accurately.
- High school diploma or equivalent.
- Experience supporting healthcare organizations, hospital systems, health information management, or revenue cycle operations.
- Familiarity with electronic health record or hospital systems such as Epic, Oracle Health/Cerner, MEDITECH, or STAR.
- Experience working in an online ticketing platform such as Salesforce or ServiceNow.
- Experience supporting users or clients across multiple time zones in a remote environment.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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Skills Required
- 2+ years of customer service, help desk, system access, or related support experience
- Proficiency with Microsoft Office, particularly Excel, Word, Outlook, Teams, SharePoint, and OneNote
- Strong attention to detail and ability to prioritize, organize work, and meet deadlines
- Clear written and verbal communication skills
- Ability to maintain professional relationships with internal and external contacts
- Ability to work independently in a remote environment
- Ability to manage multiple requests simultaneously
- Ability to accurately document process changes
- High school diploma or equivalent
- Experience supporting healthcare organizations, hospital systems, health information management, or revenue cycle operations
- Familiarity with Epic, Oracle Health/Cerner, MEDITECH, or STAR
- Experience with Salesforce, ServiceNow, or another online ticketing platform
- Experience supporting users or clients across multiple time zones in a remote environment
R1 RCM Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about R1 RCM and has not been reviewed or approved by R1 RCM.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays/vacation, and paid volunteer time are highlighted, supporting work-life balance in many roles. Time-off usability is described as workable in many teams, especially in exempt roles.
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Flexible Benefits — Remote work options and flexible schedules are available for many positions, offering convenience and adaptability depending on role and location. Work-from-home eligibility varies by position but is called out as a valued option.
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Career-Linked Recognition & Rewards — Recognition programs such as R1 Stars are implemented to boost engagement and morale. Feedback suggests these programs help reduce turnover and provide acknowledgment beyond base pay.
R1 RCM Insights
What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
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