Top Operations & Support Jobs in St. Louis, MO

Manage outsourced accounting for construction industry clients, ensure quality of financial reports, assist with budgeting and forecasting, and lead accounting teams.

Lead enterprise risk for digital, data, and AI initiatives by advising leadership, developing governance and reporting, identifying emerging risks, driving remediation, mentoring teams, and coordinating with Audit, Legal, regulators, and the Board.

Provide inbound and outbound customer support for health plan and appointment issues; investigate and document caller concerns, coordinate internal and external resources, use CRM/knowledge tools (Onyx, Siebel, SharePoint, Epic), escalate when needed, and strive for first-call resolution.

Provide high-level administrative support for BRD by scheduling and running meetings, organizing documents, supporting travel and expenses, managing supplies, onboarding, and resolving complex administrative issues. Act as advisor to senior leaders, collaborate cross-functionally, and use Pfizer systems (SharePoint, ARIBA, PT&E, Teams) and AI tools to improve processes and productivity.

Provide end-to-end IT support for the F-22 program in closed/classified environments: install, configure, secure, and maintain servers, workstations, AD domains, VMware VMs, and cloud resources; perform troubleshooting, patching, backups, access administration, performance monitoring, and compliance to RMF/JSIG; coordinate with cybersecurity and IT stakeholders and support audits.

Support and improve third-party billing systems by analyzing performance, developing requirements, documenting procedures, handling mass adjustments, reporting, interfaces, security/outage management, responding to change/issue requests, training users, supporting backlog processing and contributing to project scheduling and status reporting.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Lead end-to-end reactive social support across major social platforms, run incident command during public crises, maintain playbooks and QA rubrics, drive automation and AI deflection, route customer feedback to product and analytics, and own performance scorecards for speed, quality, and sentiment recovery.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Manage and optimize the Five9 collections dialer environment across internal and third-party operations. Develop outbound dialing strategies, configure campaigns and pacing, monitor performance and compliance (TCPA/FDCPA), troubleshoot vendor/dialer issues, build reporting and SOPs, and drive automation and process improvements in partnership with Ops, WFM, Product, Engineering, and Compliance.