Top Operations & Support Jobs in St. Louis, MO

Manage daily operations of the Communications Desk, supervise and develop multi-shift staff, coordinate escalations and outages with executive leadership, analyze call/chat/trouble data to identify trends, improve processes, and build cross-functional relationships to resolve customer and employee-facing issues.

Provide inbound and outbound customer support for health plan and appointment issues; investigate and document caller concerns, coordinate internal and external resources, use CRM/knowledge tools (Onyx, Siebel, SharePoint, Epic), escalate when needed, and strive for first-call resolution.

Build and manage registration websites, forms, event content, mobile apps, engagement tools, and badge printing systems for virtual, hybrid, and in-person events. Coordinate multiple projects, organize event data, proof communications and reports, collaborate with clients, and provide onsite event technology support. The role requires strong Excel and database skills, attention to detail, problem-solving ability, client interaction, and travel as needed.

Serve as focal for process development, improvement, and documentation for paint/coatings and equipment maintenance. Facilitate cross-functional teams, gather and analyze requirements, support solution deployment, perform cost-benefit analysis, and develop process standards while supporting strategic planning and stakeholder engagement.

Manage outsourced accounting for construction industry clients, ensure quality of financial reports, assist with budgeting and forecasting, and lead accounting teams.

Provide brokerage client and advisor support by handling account inquiries, entering approved security tickets, maintaining regulatory files, producing reports and databases, resolving account issues, and escalating non-routine matters to supervisors.

Provide day-to-day customer service to insurance agents and clients, manage new business policy applications and underwriting requirements, coordinate with vendors and underwriters, process transactions for life products and annuities, answer calls and support in-person agent needs within a hybrid office environment.

Provides production support for CRM, workflow, and AI-enabled business platforms. Responsibilities include issue triage, troubleshooting, root-cause analysis, user onboarding, access and configuration administration, release readiness, user acceptance testing, documentation, training, and coordination across business and technology teams. The role also identifies recurring issues and process improvements that enhance platform stability, adoption, and user experience.

Leads Mobile Service Coordinators during overnight and weekend shifts, managing daily operations, staffing, service levels, escalations, performance metrics, coaching, and employee development. The Supervisor partners with dispatch, fleet services, client success, and field teams to resolve issues, improve processes, and enhance customer satisfaction. Responsibilities also include workforce planning, onboarding, compliance, team communications, and fostering accountability and continuous improvement.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.