Top Operations & Support Jobs in St. Louis, MO

Supports financial advisors and brokerage clients by providing account information and quotes, entering approved security tickets, handling inquiries, researching account issues, maintaining regulatory files, and producing reports and databases. The role also identifies process improvements, escalates non-routine questions, and collaborates with internal and external customers while adhering to compliance and FINRA requirements.

Provides 24x7 onsite application and systems support for a customer environment. Responsibilities include monitoring interfaces, diagnosing hardware and software issues, assisting users, researching and resolving incidents, documenting support interactions, preparing operational briefings, and escalating complex problems to database, system administration, vendor, and engineering resources. Requires Linux experience, active Security+ certification, and an active Top Secret/SCI clearance with CI polygraph eligibility.

Provides real-time operational support for Fed ACH and Check transaction processing on a 24x6 schedule. Monitors application health, handles production issues and incidents, performs operational and volume analyses, supports testing and defect management, and assists with payment-system projects and process improvements. The role also supports customer service, settlement activities, cross-team communication, and escalation of operational issues.

Manage the enterprise ServiceNow platform across production and non-production environments. Responsibilities include user and access administration, platform monitoring, upgrades, patches, cloning, release validation, troubleshooting, security, compliance audits, documentation, performance improvement, and rollout of new capabilities such as Now Assist. The role partners with product, development, security, integration, and release teams while mentoring colleagues and supporting complex platform priorities.

Build and manage registration websites, forms, event content, mobile apps, engagement tools, and badge printing systems for virtual, hybrid, and in-person events. Coordinate multiple projects, organize event data, proof communications and reports, collaborate with clients, and provide onsite event technology support. The role requires strong Excel and database skills, attention to detail, problem-solving ability, client interaction, and travel as needed.

Provides executive administrative support in a fast-paced commercial and investment banking environment. Responsibilities include managing complex calendars, coordinating domestic and international travel, handling expenses, organizing events, supporting office operations, maintaining confidential data, assisting with onboarding and facilities needs, greeting clients, and completing team projects. The role requires strong organization, communication, judgment, discretion, customer service, and collaboration, with five days per week in the office.

Manage outsourced accounting for construction industry clients, ensure quality of financial reports, assist with budgeting and forecasting, and lead accounting teams.

Leads the Communication Desk across shifts and locations, overseeing staff performance, outage and escalation coordination, executive communications, and issue resolution. Analyzes customer interaction data, improves operational processes, partners with internal teams, and maintains service quality during real-time events. The role requires managing complex activities involving teams of at least 40 people, coaching employees, making rapid decisions under pressure, and supporting overnight issues approximately once monthly.

Manage prediction-market operations, including market creation, configuration, launches, settlement, member support, surveillance, KPI reporting, and liquidity coordination. Monitor activity for anomalies and escalate potential trade-practice violations. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to support compliant, reliable market operations and new feature launches. Shift coverage may be required for real-time surveillance.

Provides empathetic customer and provider support through chat, messaging, and phone. Resolves technical, insurance, billing, and platform questions; documents interactions; meets service, quality, response-time, and productivity expectations; escalates issues when needed; participates in coaching and training; identifies recurring problems; and collaborates with Product and internal teams to improve the support experience.