Top Customer Success Manager Jobs

Own post-sales relationships for a portfolio of SaaS accounts, drive adoption and outcomes with technical sponsors, run and scale onboarding and lifecycle events, produce reusable enablement content, represent customers to Engineering and Product, and partner regionally to grow the business while keeping current on Honeycomb products.

Lead strategic relationships with FedRAMP federal accounts, guiding onboarding, adoption, renewals, and expansion. Act as trusted advisor on Magnet products and FedRAMP controls, coordinate cross-functional teams, run executive business reviews, mitigate risk, and drive measurable customer outcomes and advocacy.

Owns post-sale operational understanding and account outcomes for automated gate systems. Leads go-live and hypercare, manages steady-state SLAs and metrics, diagnoses issues, translates operational friction into product requirements, and identifies expansion opportunities across a national yard portfolio.

Serve as single point of accountability for a portfolio of managed-service customers: onboard clients, coordinate technical and compliance projects, drive execution, surface and mitigate risks, run quarterly business reviews, monitor KPIs and health indicators, and identify retention and upsell opportunities while holding internal teams accountable.

Lead post-implementation adoption of AI agents by building customer Centers of Excellence, training champions, monitoring telemetry, and driving consumption. Coordinate cross-functional teams and partners, identify high-impact use cases, remove adoption barriers, and quantify business ROI. Serve as voice of the customer to Product and Engineering to influence roadmap and ensure governance, scalability, and sustained value realization.

Owns relationships with the company's largest clients, ensuring contract compliance, monitoring KPIs, leading strategy discussions, resolving issues, managing projects, mentoring others, and collaborating across teams to drive retention and program success. Requires client-facing strategic reviews and delivering technology-enabled solutions.

Own a portfolio of strategic B2B SaaS accounts in the Courts vertical, drive retention and expansion, manage account health in CRM, run QBRs and success plans, surface customer feedback to Product, and collaborate with Sales, Support, and Implementation.

Manage a portfolio of ecommerce merchant accounts to drive adoption, retention, and growth. Provide strategic recommendations across email, SMS, and onsite experiences, monitor customer health, resolve technical and strategic issues, support renewals and expansions, and advocate customer feedback to internal teams while contributing to documentation and playbooks.

Manage a portfolio of customers to drive adoption, retention, and measurable business outcomes. Develop success plans, run QBRs, monitor health metrics, coordinate cross-functional teams, support renewals and expansions, and contribute to playbooks and process improvements.

Manage a large portfolio of customers using scalable, data-driven success programs to drive adoption, retention, and expansion. Execute automated journeys, prioritize engagement by customer signals, deliver efficient support, host webinars, and collaborate cross-functionally to ensure renewals and measurable outcomes.

Manage and grow assigned customer accounts through regular engagement, resolving issues, driving renewals, upsells and cross-sells, supporting onboarding, monitoring account health, and collaborating with internal teams to ensure customer success.

Serve as primary post-sale contact for a portfolio of programmatic advertiser accounts. Manage end-to-end campaign delivery and PMP deal lifecycle, onboard and train clients, provide strategic consulting and performance-driven recommendations, collaborate cross-functionally, maintain documentation in Salesforce, and drive retention and upsell through data-backed insights.

Owner of post-sale account management for programmatic and managed-service advertiser portfolios. Manages end-to-end campaign delivery and PMP deal lifecycle, provides strategic consulting, drives upsell and retention, and partners cross-functionally to optimize performance using Nexxen's SSP, DSP, and DMP.

Own the end-to-end customer lifecycle: lead onboarding/project management to achieve rapid Time-to-Value, drive adoption and executive relationships, run QBRs, identify upsell opportunities, monitor account health, deliver product demos, and coordinate cross-functional teams. Travel to customer sites as needed.

Manage a moderate portfolio of post-implementation healthcare SaaS clients as primary contact to drive adoption, satisfaction, retention, and renewals. Conduct business reviews, monitor client health, resolve routine issues, surface upsell signals, and coordinate with Support, Product, and Sales. Maintain CRM records and escalate complex or strategic matters.

Field-based Customer Success Manager responsible for client satisfaction, driving adoption of CDK solutions, minimizing churn, identifying upsell opportunities with Sales, training dealership staff, preparing client reports, and documenting engagements in Totango. Heavy travel required (up to 75%).

Own retention, renewals, and expansion for a book of enterprise accounts. Drive adoption, upsell Pushpay products, deliver on quota, run business reviews, build executive relationships, and travel for on-site presentations (8–12 trips/year).

Serve as strategic customer success lead for large law firm accounts, driving adoption of LexisNexis drafting, research, analytics, and AI workflows. Build trusted relationships, create success plans, use usage and health data to improve retention and expansion, partner cross-functionally, and provide product feedback to inform enhancements.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion, and renewals. Build cross-functional relationships, run QBRs, monitor customer health, mitigate risks, escalate product feedback, and act as strategic advisor to maximize platform value and ROI.

Manage a portfolio of MSP client accounts as the liaison between technical teams and executive sponsors. Own account health, lead update and planning meetings, support roadmapping and upsell identification, maintain CRM and documentation, coordinate internal teams for delivery, and provide proactive communication and performance visibility.

Serve as the primary liaison for a portfolio of clients, monitor account health, lead update and planning meetings, support roadmap alignment and upsell opportunities, coordinate service lifecycles and internal teams, maintain CRM and documentation, and drive client satisfaction and performance visibility.

Manage a portfolio of customers to drive adoption, onboarding, and measurable value from the vivenu platform. Build stakeholder relationships, run workshops and business reviews, monitor KPIs, advise on growth and expansions, secure renewals, collect customer feedback, and deliver product training to maximize long-term retention and success.

Partner with customers and internal teams to drive adoption of AutoRABIT, support Salesforce development and DevOps workflows, protect renewals, monitor health and satisfaction, assist with escalations and product feedback, and contribute to long-term customer value and retention.

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Own strategic enterprise clients, build executive trust, ensure measurable ROI and adoption, drive expansion, create playbooks, and surface client feedback to influence product roadmap.