Top Customer Success Manager Jobs

Manage a portfolio of B2B customers in Thailand, leading onboarding, product adoption, retention, renewals, and upsell opportunities. Build executive relationships, develop customer success plans, and collaborate with Sales, Marketing, Product, and Renewals. The role also supports business development by identifying prospects, conducting outreach, researching the Thai EdTech market, supporting localized campaigns, and tracking expansion metrics.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Own customer relationships for assigned SaaS accounts, driving platform adoption, value delivery, retention, renewals, and growth. Serve as a strategic advisor to senior stakeholders, lead business reviews, manage account health and escalations, identify expansion opportunities with Account Executives, and advocate for customers across Product, Support, and Services teams.

Manage major client accounts by onboarding customers, driving adoption, demonstrating subscription value, monitoring client health, and supporting renewals and expansion. Partner with sales, services, product, and technical support teams to resolve issues and design learning program implementations. Conduct business reviews, provide strategic guidance, deliver enablement, and identify opportunities to improve learner engagement and client outcomes.

Own the post-sale lifecycle for key B2B SaaS accounts, building executive relationships, driving adoption, renewals, retention, and expansion. Use customer data and analytics to monitor account health, identify risks and upsell opportunities, and deliver tailored success strategies. Collaborate with sales, product, and support teams while advocating for customer needs and influencing product and marketing direction.

Onboard and educate B2B customers, host customer calls, identify adoption issues, recommend solutions, and help develop scalable customer success processes. Partner with engineering on tooling and product feedback, create educational content and webinars, and use Pylon internally to improve customer workflows. The role is customer-facing, technical, and based in San Francisco with in-person work.

Own strategic relationships with global enterprise hotel brands, coordinating deployments, adoption, account planning, executive business reviews, risk mitigation, and expansion opportunities. Partner cross-functionally with Implementation, Sales, Product, Engineering, and Support teams to drive customer outcomes, resolve escalations, influence the roadmap, and develop customer advocacy.

Own 25–40 mid-market customer accounts, leading implementation, integrations, SSO and SCIM setup, admin training, adoption, technical troubleshooting, health monitoring, and customer feedback. Drive successful rollouts and user engagement, independently resolve first-line issues, identify renewal and expansion signals, and coordinate commercial handoffs without owning pricing or renewals.

Own post-deployment customer relationships for enterprise SaaS accounts, driving onboarding, adoption, business outcomes, renewals, satisfaction, and expansion. Build executive relationships, lead QBRs, manage escalations, coordinate cross-functional teams, and maintain customer success plans. Track health scores, adoption, renewal forecasts, and CSAT/NPS while using customer insights to improve processes and identify growth opportunities.

Own enterprise customer accounts from implementation through adoption, renewal assistance, and expansion. Lead onboarding, technical working sessions, QBRs, and escalations while serving as the primary product expert. Troubleshoot OpenAPI, CLI/API integrations, CI/CD syncing, custom JavaScript/CSS, authentication, and SSO configurations. Identify growth opportunities, advocate for customers internally, provide product feedback, and build AI-assisted workflows to improve efficiency.

Manages strategic relationships with existing government and public-sector clients while serving as a liaison between CG Infinity and AWS Professional Services. Builds executive partnerships, supports joint account planning, identifies cloud transformation and consulting opportunities, coordinates stakeholders, advocates for customer success, and contributes to account growth, retention, and AWS partnership development.

The Customer Success Manager uncovers customer needs, risks, and expansion opportunities through stakeholder conversations and data analysis. They lead adoption programs, retention strategies, risk mitigation plans, executive business reviews, health forecasting, and customer advocacy. The role partners cross-functionally with Support, Services, Product, Sales, and partner teams to improve customer outcomes, renewal readiness, engagement, and expansion. It also contributes to scalable success processes and requires regional travel of 30%–45%.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Manages a portfolio of RigDig customer accounts, owning retention, growth, adoption, renewals, and overall account health. Builds trusted customer relationships, leads onboarding, training, business reviews, and success planning, and provides consultative guidance to improve product utilization and measurable outcomes. Partners with Sales, Product, Marketing, and Support as the customer advocate while maintaining account plans, forecasts, health metrics, and documentation in Salesforce.

Own post-sale customer relationships, onboarding, implementation, success planning, account health, retention, and expansion. Lead business reviews, demonstrate ROI, advocate for customers, collaborate with Sales, Product, and Support, and track adoption, usage, retention, satisfaction, and expansion metrics. The role requires strong stakeholder management, communication, organization, and experience with CRM or customer success tools.

Leads the customer success, repair, and RMA function from product receipt through evaluation, repair, documentation, and return. Manages team priorities, workflows, accountability, customer escalations, and cross-functional coordination. Oversees failure-data collection and reporting to identify trends, support root-cause analysis, and improve product health. Coordinates with Engineering, Quality, Manufacturing, Sales, Finance, Supply Chain, and Field Service on repair, credit, and customer issues.

Manage customer onboarding, adoption, training, success plans, account health, renewals, and upsell opportunities for DexoryView. Build strategic relationships with warehouse, operations, and leadership stakeholders, interpret operational data, and drive measurable customer outcomes. Collaborate with Sales, Product, and Engineering while gathering feedback to improve the platform. Frequent travel across the UK and Europe is required.

Manage post-sale relationships for a portfolio of warehouse automation customers across North America. Lead onboarding, training, workshops, success planning, adoption, renewals, and upsell opportunities. Monitor account health and usage data, interpret warehouse and operational insights, troubleshoot deployment issues, and communicate customer feedback to Sales, Product, and Engineering. The role requires fluent Spanish, strong commercial and presentation skills, comfort with dashboards and back-end systems, and frequent travel to client sites.

Build and strengthen relationships with existing clients, establish trusted advisor partnerships with senior business and technology leaders, identify account growth opportunities, and collaborate with executive leadership to align client needs with company capabilities. Maintain regular client engagement, communicate feedback and risks internally, and support retention, account growth, and long-term strategic partnerships.

Own the post-implementation journey for enterprise SaaS customers, including onboarding, adoption, health, retention, renewal, and value realization. Build success plans, advise on CLM best practices, lead executive reviews, manage risks and dependencies, support change management, and coordinate cross-functional teams. Partner with Account Management on renewals and expansions while representing customer needs. The role also requires understanding enterprise integrations, APIs, AI-enabled software, governance, and stakeholder management.

Manage customer relationships throughout the QGenda lifecycle by driving product adoption, retention, expansion, and realized business value. Responsibilities include monitoring customer health, resolving concerns, conducting business reviews, coordinating with technical and professional services teams, supporting expansion opportunities, and developing customer advocacy and case studies. The role requires a bachelor’s degree, customer or account management experience, and travel for customer meetings and industry events.

Manage a portfolio of SaaS customers as a trusted advisor, driving onboarding, adoption, retention, expansion, and measurable value realization. Develop success plans, monitor customer health, mitigate churn risks, resolve complex issues, and collaborate with Sales, Product, and Support. Capture customer insights for product and process improvements while maintaining security and compliance standards.

Own a portfolio of 8–10 client relationships, develop gift card program strategies, drive client growth, communicate proactively, identify risks and opportunities, deliver performance reports, maintain brand assets, and coordinate internal teams to resolve requests and meet revenue goals.

Manage post-sales relationships with federal customers through onboarding, adoption, enablement, renewals, and expansion. Lead customer kickoffs, architecture planning, business reviews, success plans, feature education, and renewal-risk mitigation. Collaborate with Customer Success Engineering, Sales, Marketing, R&D, and executives to support customer goals, identify expansion opportunities, and maintain accurate customer records in Catalyst and Salesforce.