Top Customer Success Manager Jobs

Own a portfolio of B2B employer customers, providing onboarding, implementation, ongoing support, relationship management, benefits administration guidance, and cross-functional issue resolution. Drive retention, customer value, upselling, and cross-selling while supporting high-volume enrollment periods. Use AI tools, automation, Jira, Microsoft Office, and Salesforce to improve customer experiences, workflows, reporting, and operational efficiency.

Manages the health, retention, and growth of a healthcare client portfolio. Builds executive relationships, leads client communications, develops recovery and retention strategies, and owns NPS activities. Identifies and closes expansion opportunities, negotiates renewals and pricing, supports billing and collections, audits accounts, and maintains CRM records. Requires collaboration across product, support, enrollment, professional services, finance, and leadership. The role is remote with approximately 20–30% travel.

Manage a portfolio of SaaS customers in the construction technology sector, driving adoption, retention, and measurable business outcomes. Develop customer success plans, use data and AI insights to identify risks and opportunities, lead value-focused business reviews, and collaborate cross-functionally to improve customer health and lifecycle outcomes.

Own end-to-end success for assigned SaaS clients, leading onboarding, configuration, training, adoption, retention, renewals, expansion, and strategic relationship management. Monitor account health, document client activity, identify product opportunities, support success metrics and playbooks, and provide feedback to Product and Marketing. This fully remote role requires regular domestic travel for client onboardings, launches, trainings, meetings, and events.

Own onboarding and high-touch customer success for Professional Services, strategic, and enterprise accounts. Lead training, proficiency, adoption, weekly account cadences, and defined onboarding exit criteria. Coordinate with technical consultants and commercial teams on configuration, renewals, risks, and expansion signals without owning sales responsibilities. Maintain organized client relationships and escalate issues appropriately. This is an in-person, five-day-per-week role in Manhattan.

Manage a portfolio of complex enterprise SaaS customers, driving adoption, measurable outcomes, retention, renewals, and expansion. Build executive relationships, lead success planning and business reviews, identify risks and growth opportunities, and act as a strategic advisor. Partner with Sales and cross-functional teams to deliver customer value, maintain account plans, and forecast customer health. The role requires hybrid work in Salt Lake City and travel to customer sites and industry events up to 10 times annually.

Manage enterprise and strategic customer portfolios for Thomson Reuters’ AI-enabled CoCounsel legal products. Drive adoption, value realization, retention, and expansion through Customer Success Plans, executive business reviews, check-ins, enablement, and risk mitigation. Serve as a product expert, support customer and employee education, collaborate cross-functionally, and use Gainsight, Salesforce, and Gong to maintain account, pipeline, and forecast data.

Manage strategic B2B SaaS customer accounts across North America after onboarding. Serve as the primary post-sales contact, provide proactive support, coordinate issue resolution, understand customer systems and integrations, drive product adoption, support renewals, identify expansion opportunities, and communicate customer feedback internally. The role requires technical aptitude, strong relationship management, and collaboration across Support, Product, Engineering, Sales, and Operations.

Manage a portfolio of automotive dealership clients from onboarding through ongoing success. Lead client calls, monitor marketing KPIs, interpret analytics, maintain CRM records, resolve performance issues, coordinate internal teams, and identify upsell and referral opportunities. Ensure timely communication, client satisfaction, retention, and adoption while contributing to process improvements.

Manage a portfolio of enterprise customers, driving retention, expansion, software adoption, ROI realization, and long-term success. Build executive and operational relationships, lead multi-site rollouts, conduct business reviews, resolve escalations, and collaborate with Sales, Product, Implementation, and Support. The role requires manufacturing domain knowledge, technical aptitude, strategic account planning, and up to 50% travel.

Lead executive-level strategic partnerships for Gainsight's Strategic Accounts to drive retention, expansion, and advocacy. Quantify and communicate ROI, mitigate strategic risks, deliver executive presentations and strategic recommendations, and leverage Gainsight technology to track goals. Collaborate cross-functionally to identify upsell opportunities, influence product and go-to-market strategy, and represent Gainsight as an industry thought leader.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage a portfolio of restaurant-brand customers through onboarding, adoption, renewals, and expansion. Act as main contact, drive product adoption, run QBRs, coordinate cross-functional teams, track account health, and document outcomes to reduce churn and increase value.

Lead customer activation, adoption, retention, onboarding, pilots, rollouts, support, and churn prevention across enterprise accounts. Partner with onboarding and go-to-market teams, troubleshoot technical issues such as SSO and calendar synchronization, identify expansion opportunities, and relay customer feedback to product and engineering. Build scalable customer success operations including usage reporting, templates, runbooks, support-agent QA, and retention processes.

Own customer onboarding, implementation, adoption, account health, escalations, renewals, and expansion for Coperniq customers. Configure the platform around contractor workflows, conduct health checks and QBRs, coordinate with Product and Engineering, translate customer feedback into product improvements, and help build scalable customer success processes and playbooks.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

Manage a portfolio of enterprise customers, lead technical onboarding and integrations, drive product adoption and expansion, surface customer feedback to Product/Engineering, create technical documentation, and run cross-functional initiatives to scale success.

Manage a shared portfolio of SMB customers, driving retention, renewals, expansion, and product adoption. Use customer health metrics and usage data to prioritize outreach, reduce churn, and identify upsell opportunities. Lead customer training sessions and webinars, consult with finance and accounting stakeholders, document follow-ups, and collaborate with Sales, Support, Product, and Operations. The role requires quota ownership, strong communication, financial statement knowledge, and familiarity with accounting systems.

Manage a portfolio of Sana Learn customers to drive adoption, engagement, and measurable business outcomes. Define success plans and KPIs, monitor health, mitigate risks, lead executive reviews, identify expansion opportunities, and translate customer insights into scalable AI-native playbooks and adoption strategies. Partner cross-functionally to embed guidance and support renewals and long-term growth.

Build and manage customer engagement programs across approximately 20 enterprise accounts. Develop user communities, champion networks, and executive relationships; organize events, workshops, training, and ongoing programming; map stakeholders and identify expansion opportunities for account managers. Track engagement in Salesforce and coordinate with Account Management, Customer Enablement, and Solution Consulting. This non-quota-carrying role requires strong executive presence, program management, facilitation, communication, and enterprise software customer experience.

Own post-sale relationships with merchant and enterprise customers from onboarding through renewal and expansion. Manage account health, retention, QBRs, churn prevention, adoption, and growth while reporting ARR, churn, and NPS. Serve as the customer voice internally, coordinate with cross-functional teams, support product feedback, and build scalable success processes. Use AI tools daily for reporting, account analysis, documentation, and issue triage. Logistics, API integration, and enterprise account experience are required.

Manage a high-volume portfolio of MSP partners, driving onboarding, adoption, retention, and expansion of the Todyl cybersecurity platform. Advise partners on cybersecurity, compliance, integrations, and service packaging; identify expansion opportunities; monitor account health and resolve risks. Use data, CRM tools, AI, and automation to improve efficiency and partner outcomes while collaborating with Support, Product, Operations, and Sales.

Field-based Client Success Manager responsible for building and maintaining merchant relationships, driving product adoption and revenue, delivering field training, providing feedback to product/support teams, and meeting territory visit goals.

Manage 100+ insurance agency accounts, build customer relationships, re-engage inactive clients, optimize lead performance, improve KPIs, resolve concerns, and drive retention, account growth, and monthly spending. This full-time, in-office role requires high-volume customer communication, KPI achievement, strong problem-solving, and comfort with fast-paced customer success processes.