Top Customer Success Manager Jobs

The Customer Success Manager will build relationships with customers, facilitate product adoption, provide training, and support customer engagement to ensure satisfaction and retention.

The Customer Success Manager will manage small to mid-sized accounts, ensuring customer satisfaction and driving retention through engagement and support.

Manage client relationships for mid-market accounts, overseeing onboarding, implementation, renewals, and identifying growth opportunities while collaborating with internal teams.

As a Customer Success Manager, you will build strategic relationships with universities, enable AI usage, drive adoption of Claude's capabilities, and provide tailored insights to enhance their educational impact.

Serve as post-sale trusted advisor owning onboarding through expansion, driving product adoption, reducing churn, forecasting growth, executing success plans, running QBRs, coordinating cross-functional teams, and using customer data and generative AI to deliver measurable outcomes and revenue expansion.

Manage a portfolio of post-sale SaaS customers through onboarding, implementation, training, adoption, and expansion. Serve as trusted advisor, drive product adoption and ROI, coordinate with Sales and Product, execute proactive outreach, and handle references and case studies to maximize retention and growth.

The Customer Success Manager will manage customer accounts, develop account strategies, enhance product adoption, and engage with users in the Web3 industry.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Manage a portfolio of enterprise Keeper Security customers to drive adoption, renewals, upsells and expansions. Build relationships with senior and C-level contacts, conduct QBRs, troubleshoot technical issues, advise on security best practices, negotiate contracts, and collaborate cross-functionally to deliver customer value and meet revenue quotas.

Serve as the primary architect of the customer journey to drive retention and growth. Build strategic C-level relationships, monitor customer health, lead cross-functional teams to mitigate risk, and deliver success plans. Use Salesforce and Google Suite to manage customer data and collaborate across the organization to meet clients' operational goals.

Manage a portfolio of strategic accounts to drive adoption of the Lucid Suite. Build relationships, execute long-term adoption and change-management strategies, coordinate cross-functional resources, conduct business reviews, and perform on-site visits to deepen enterprise partnerships and maximize customer ROI.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

Owns strategic relationships with large enterprise customers to drive adoption, retention, satisfaction, and upsell. Establishes KPIs, nurtures advocacy, advises executives, and helps customers build intelligent automation programs that deliver business value.

Own and grow enterprise hotel accounts by driving product adoption with strategic success plans, monitoring account health and usage data, leading executive QBRs, coordinating cross-functional teams, maintaining account documentation/CRM, and navigating complex organizational decision structures to deliver measurable value and identify growth opportunities.

Serve as the primary advocate and Preservica champion for a portfolio of key customers. Drive product adoption, retention, upsell and cross-sell, build decision-maker relationships, translate customer data into insights, lead strategic business reviews, and represent the Voice of the Customer internally to shape product roadmap and customer experience improvements.

The Customer Success Manager will manage customer relationships, ensure operational success, support user adoption of Carbyne's technology, and enhance customer satisfaction through effective training and communication.

Lead a regional Customer Success team to improve customer health, satisfaction, and financial outcomes. Drive data-driven decisions, streamline communications and processes, implement change management, train and develop staff, and collaborate with internal and external stakeholders to deliver a consistent, high-quality customer experience.

Own onboarding and lifecycle success for a portfolio of SaaS customers on Cruva. Lead training, manage relationships, troubleshoot issues with product/engineering, monitor health, surface retention risks, and identify expansion opportunities.

Manage a high-volume portfolio (200+) of clinic partners to drive product adoption, retention, and repeat ordering. Monitor customer health, proactively re-engage at-risk accounts, identify upsell/cross-sell opportunities, provide product guidance and operational support, document activity in CRM, and collaborate with Sales and Implementation to scale engagement programs.

Manage a portfolio of 20 strategic enterprise customers in the Max program, driving executive alignment, automation-driven adoption, and measurable growth. Own executive success plans, business reviews, onsite engagements, risk mitigation, and cross-functional partnership to ensure onboarding, activation, retention, and expansion.

Manage a portfolio of 3-5 enterprise healthcare SaaS accounts to drive implementation, adoption, and ROI. Lead QBRs, onsite clinician training, executive relationships, and revenue expansion while coordinating EMR integrations and deployment playbooks.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Own end-to-end launch of new nurse-practitioner practices: guide providers from contract to first patient visit, configure EHR/scheduling/ZocDoc, coordinate credentialing/billing/operations, manage a pipeline of launches, document playbooks, coach providers on early practice growth, and report launch metrics to flag risks.

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

Drive product adoption and customer value as a trusted advisor. Own customer success plans, stakeholder relationships, cross-functional coordination, renewal/expansion support, and product-guided outcomes.