Top Tech Jobs & Startup Jobs in Rochester, NY

The Associate Director in MSAT - Analytical Sciences will lead the analytical support for biologics manufacturing, overseeing method validation, compliance, and operational excellence during tech transfers.

Build, monitor, and maintain production ML models and LLM/agent systems. Analyze complex datasets, develop proofs of concept, collaborate with stakeholders, and align work to sustainability business needs.

The Business Analyst will gather requirements from clients, support project lifecycles, conduct demos, and manage change, while utilizing ServiceNow. Responsibilities include documentation and relationship building.

Drive revenue growth by owning strategic accounts, developing market and go-to-market strategies, managing partner integrations, and nurturing customer relationships to identify upsell and cross-sell opportunities.

The Controls Support Specialist - MQTT manages the deployment and validation of control systems in data centers, ensuring operational effectiveness through MQTT architectures, and supports integration and troubleshooting in critical infrastructure environments.

The AI Content Creator will produce AI-generated short-form content, manage social accounts, and iterate based on performance data, collaborating with the growth team.

Manage and grow existing B2B customer relationships through consultative selling, account planning, renewals/upgrades, forecasting in CRM, and occasional travel to client meetings and trade shows.

Lead design and execution of 1:1 ABM strategies for priority AMER accounts: plan with sales, personalize messaging for technical and executive buyers, run multi-channel campaigns (paid, events, landing pages), measure pipeline influence, optimize programs, and coordinate regional event logistics and cross-functional partners while owning budgets and ABM playbooks.

Lead global renewal strategy and operations to maximize retention. Design cross-functional processes, AI-driven analytics, early-warning indicators, and annual planning. Align Sales, Finance, Field Engineering, and Marketing, advise senior leadership, and manage a team to scale renewal lifecycle improvements.

Lead global services practice for Elastic Security: design security service offerings, support sales and delivery of complex engagements, integrate product and engineering feedback, enable and train service teams, set technical guidelines via ARB, and drive strategy, automation, and quality control to scale security solutions.

The Senior Solutions Architect II leads the design and implementation of large-scale solutions, drives innovation, and mentors team members. They also collaborate on pre-sales with Sales teams and serve as technical escalation points for complex issues.

Own support analytics for User Operations: build dashboards and recurring reports, track north-star metrics (cSAT, TTR, QA, escalations), instrument Zendesk, connect support to product/customer data, quantify operational costs of bugs, and measure AI-driven support performance.