Top Entry Level Tech Jobs in Richmond, VA

Generate new leads and appointments via outbound calling and prospecting using tools like ZoomInfo and LinkedIn Sales Navigator. Build and maintain a qualified sales pipeline, manage social media and client details, work in the field with sales leaders twice weekly, and support manufacturing-facility clientele while maintaining a professional image.

Handle inbound customer and prospect inquiries by phone, email, or chat. Provide sales presentations, troubleshoot account or product issues, document interactions in the database, meet productivity targets, participate in training, and apply de-escalation and customer-satisfaction techniques.

Develop and customize Data Warehouse reports using Excel by writing queries to connect to Oracle. Build and optimize SQL queries, understand Oracle database structures and tables, and tailor report outputs. Familiarity with how Excel generates reports from Oracle is required. Cognos Impromptu experience is a strong plus. Position requires 100% onsite relocation and candidates must be U.S. citizens or green card holders.

Create and customize data warehouse reports using Excel and SQL against Oracle databases. Write and optimize queries, understand Oracle tables and how Excel generates reports, and optionally use Cognos Impromptu.

Maintain and optimize enterprise laboratory and business applications and systems. Troubleshoot and resolve application issues, perform deployments and change management, monitor systems, document procedures, collaborate with teams and vendors, participate in on-call rotations, and support continuous improvement of IT infrastructure.

Perform manual branch tasks: inspect, clean, load/unload, prepare and demonstrate rental equipment; assist technicians and sales staff; drive delivery truck; maintain safety and customer service standards.

Coordinate customers, field technicians, schedules, estimates, appointments, project information, employee hours, materials, purchases, invoices, inventory, and communications. Maintain CRM and business systems, support estimators and management, and assist with social media and digital marketing. The role requires strong organization, customer service, communication, scheduling, problem-solving, computer skills, and the ability to work independently in a primarily remote environment.

Perform cross-dock warehouse tasks including loading/unloading, sorting, staging, order picking, and using handheld scanners/WMS. Maintain safety, cleanliness, and teamwork while meeting production timelines and customer service standards.

Leads and coaches a Tier 1 software support team while personally handling tickets, chats, and calls. Owns quality assurance, real-time coaching, escalations, queue management, SLA performance, 1:1s, onboarding, and performance feedback. Identifies support trends and customer pain points, maintains clear documentation, and escalates reproducible issues to Tier 2. Requires strong SaaS support experience, leadership ability, communication skills, and high-volume customer service expertise.

Open general resume submission for candidates interested in roles at Madison Energy Infrastructure. Candidates may submit resumes for potential future openings across the company; no specific responsibilities, skills, or role details are requested.

The Client Success Coordinator will support client relationships, manage communication, ensure data accuracy, and promote platform use for client success.