Top Remote Jobs in St. Louis, MO

Serve as first contact for customers via phone, email, chat; troubleshoot and resolve software installation, configuration, integrations, licensing, and connectivity issues; manage cases to SLA, document solutions, escalate complex issues, contribute to knowledge base, and leverage AI tools to accelerate and automate support tasks.

Lead architecture and development of modern, secure web administration UIs for Imprivata's Identity Configuration Platform. Drive front-end standards, build React/TypeScript applications, integrate with identity protocols (OIDC, SAML, OAuth), mentor engineers, collaborate with product/UX/backend teams, and improve performance, reliability, and maintainability within an Agile environment.

Manage a caseload of initial long-term care eligibility files, review detailed medical records, make timely eligibility determinations, communicate decisions in writing and by phone, compile documentation, reconcile inconsistencies, engage medical/legal resources, and occasionally represent the company in deposition or trial.

Handle inbound customer inquiries by phone and email for group disability claims, research policy/claim questions, process transactions, escalate as needed, and deliver empathetic, high-quality service while using multiple internal systems and attending in-person training.

Supervise and coach a team of customer care associates to deliver excellent service on MetLife products. Monitor calls, provide feedback, create performance appraisals, ensure regulatory compliance (ERISA, HIPAA), partner with recruiting, and foster engagement and cross-team collaboration to meet business metrics.

Manage a portfolio of established customer accounts via inbound and outbound calls, uncover upsell and retention opportunities, meet sales and retention targets, monitor purchasing patterns, perform follow-up outreach, and build long-term customer relationships in a metrics-driven environment.

Build and deploy production micro-apps and LLM-powered agents on a governed GCP platform. Integrate AI with systems (Salesforce, Slack, NetSuite, SQL), harden apps with auth, secrets, CI/CD, logging and monitoring, automate maintenance, and implement evaluation and observability for model quality and drift.

Design, deploy, and operate enterprise network infrastructure across data centers and cloud (GCP, AWS, Azure). Manage VPCs, VPNs, BGP, F5 BIG-IP, hybrid connectivity, and observability. Build IaC and automation with Terraform, GitLab CI/CD, and Ansible. Maintain monitoring, documentation, and participate in on-call support for critical incidents.

Contribute to building and hardening micro-apps and AI integrations on a shared GCP platform. Complete bug fixes and small features, participate in code and design reviews, apply security and software development best practices, monitor applications and follow runbooks, and use AI tools to assist development, testing, and documentation while learning from senior engineers.

Design, build, and architect IAM-focused security software, APIs, and automation. Integrate security into CI/CD and cloud-native environments, perform code reviews and threat modeling, monitor security events, support incident response, and collaborate with infra/app teams to embed identity best practices.

Lead enterprise AI monthly financial reporting, owning end-to-end production of the AI Monthly Operating Review. Translate AI initiatives into defensible dollar-based business cases, maintain an enterprise tracker of AI initiatives, pressure-test function submissions, produce executive-ready decks and narratives, benchmark externally, and coach direct reports in a cross-functional matrixed environment.

Manage and engage dealerships through frequent in-person visits to drive vehicle and parts sales, support product launches, mentor dealers, analyze sales and CSI data, assist inventory and training compliance, and resolve customer issues across an assigned territory.

Lead customer onboarding and implementation of Eve's SaaS legal solutions. Deliver training, configure workflows, track implementation metrics, optimize solutions, and collaborate with sales, product, and engineering to ensure customer adoption and success.

Manage client success for law firm customers: drive adoption, retention, upsells, onboarding, product utilization, and ROI case studies while feeding client feedback into product roadmap.

Own full sales cycle for SMB/Mid-Market accounts, build pipeline via outbound prospecting, engage executive stakeholders, lead technical discovery with Solutions Engineers, respond to RFPs/RFIs, collaborate cross-functionally, and drive revenue while shaping product solutions.

Manage a high-volume SMB/MM post-sales portfolio to retain and grow customers through renewals, upsell/cross-sell, programmatic adoption campaigns, forecasting, risk mitigation, and cross-functional collaboration to drive product adoption and minimize churn.

Drive new business in Mid-Market and Enterprise accounts for a direct-mail SaaS platform. Own full sales cycle, build pipeline with outbound outreach, engage executive stakeholders, lead RFP/RFI responses, collaborate with Solutions/Product/Marketing, deliver technical discovery and demos with Solutions Engineers, negotiate enterprise contracts, and run territory strategy within a POD structure to drive adoption, expansion, and renewal.

Produce real-time closed captions by re-speaking into web-based software for live events. Work remotely on project-based assignments, complete training/qualification, perform pre-event checks, and ensure accessibility with clear speech, accurate grammar, and focused, timely captioning.

Support planning, executing, and optimizing paid digital acquisition campaigns. Coordinate content and landing pages, run A/B tests, analyze marketing data, generate performance reports, and recommend ROAS improvements.