Top Remote Operations & Support Jobs in San Antonio, TX

Analyze and document business processes, gather requirements, design workflow diagrams, validate technical designs, support implementations, train users, and provide post-implementation support and change management.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Serve as primary administrative contact for Relation's largest commercial clients: ensure accurate, timely policy documents and renewals, resolve client issues, support remarketing and proposals, review policies/audits/cancellations, coordinate with carriers on claims and corrections, adopt proprietary technology/AI, and perform related account servicing tasks.

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Assess and monitor inbound/outbound contact center interactions across multiple channels, document trends, create quality reports, recommend process and policy improvements, and communicate feedback to teams and management.

Provide frontline technical support to photographers and agents for Zillow 3D Home, Aryeo, and Listing Showcase via phone, email, and chat. Troubleshoot issues, document interactions in CRM, meet service metrics, surface product bugs to engineering, and work a flexible schedule including weekends.

Owns alignment between Sales and Marketing to optimize the lead-to-opportunity lifecycle. Manages GTM processes, territory planning, forecasting, reporting, data hygiene, and special projects. Acts as product owner for revenue tech stack, builds dashboards and SOPs, supports onboarding, integrations, and cross-functional revenue initiatives.

Provide remote administrative and clerical support including scheduling virtual appointments, preparing and distributing reports and internal communications, maintaining filing and database systems, updating policies and procedures, and assisting managers and team members with administrative projects to ensure smooth daily operations.

This role processes supplemental insurance claims, verifying eligibility and ensuring timely payments while improving customer experience.

Provide high-level administrative and coordination support to the Clinical Director in a fully remote telehealth setting. Manage calendar and meeting logistics, capture meeting notes, track action items, and maintain organized documentation. Act as a liaison across Front Desk, Marketing, Clinical HR, Credentialing, Billing, and Finance to ensure timely follow-through and operational updates. Conduct research on tools and support cross-departmental projects to improve clinical operations.