Top Remote Operations & Support Jobs in San Antonio, TX

Analyzes operational and transaction data to identify issue trends, root causes, and corrective actions. Develops issue-management reporting and performance metrics, partners with Product, Technology, and Operations teams, presents insights to leaders, and supports APL configuration, testing, quality controls, remediation, and continuous improvement.

Leads a team managing ADA and PWFA accommodation claims, ensuring accurate, timely, compliant claim adjudication and strong customer service. Responsibilities include coaching employees, managing performance and workloads, reviewing claim files and calls, identifying process improvements, administering concurrent disability and leave claims, mitigating risk, and communicating operational updates. The role requires disability or absence management expertise, sound judgment, knowledge of applicable regulations, and effective stakeholder collaboration.

Provides executive-level administrative support to multiple Finance leaders, including complex calendar management, domestic and international travel coordination, expense reporting, event and off-site planning, and confidential information handling. Supports the Senior Executive Business Partner to the CFO, maintains shared administrative resources, coordinates recurring leadership activities, and provides backup coverage. The role requires independent prioritization, strong organization, sound judgment, collaboration across time zones, and effective use of workplace and AI tools in a remote environment.

Partners with Support and Education leaders on business reviews, capacity and headcount planning, performance analytics, customer-risk signals, KPI definitions, and technology business cases. Coordinates metrics across customer-facing functions, presents recommendations to senior leadership, tracks outcomes, and mentors analysts. Requires advanced SQL, spreadsheet modeling, BI expertise, workforce planning, analytical storytelling, and experience influencing SaaS or technology leaders.

Manages event travel programs from post-sale planning through final billing, supporting travelers with booking changes, cancellations, fare information, and issue resolution across hotels, flights, cars, and rail. Builds client relationships, coordinates program objectives, maintains service documentation, supports account teams, and contributes to revenue and customer satisfaction. Requires strong travel booking, GDS, communication, multitasking, and customer service skills, with flexibility for nontraditional shifts.

Support Salesforce administration, configuration, automation, data quality, security, user permissions, and ticket triage. Translate business requirements into scalable solutions, maintain documentation, monitor platform processes, and collaborate with senior team members. The role also involves building and monitoring internal process automations using Claude.

Owns complex property subrogation recovery efforts, including investigation, liability evaluation, evidence preservation, expert and litigation strategy, vendor and counsel oversight, negotiation, reserving, and reporting. The role also trains claims adjusters, identifies high-value recovery opportunities, manages multi-state legal considerations, and improves the broader recovery program in a remote environment.

Leads a new Contract and Billing Resolution team supporting mid-market and commercial accounts. Builds the team, playbooks, intake and routing processes, case-management systems, service levels, reporting, and root-cause analysis. Escalates complex billing and contract disputes, partners across Customer Success, Sales, Finance, Legal, and Operations, and drives improvements to reduce recurring errors and renewal risk.

Own regional revenue operations for the Americas by managing forecasting, pipeline analysis, performance reporting, CRM data quality, dashboards, business reviews, territory planning, and sales process improvements. Partner with sales and cross-functional leaders to improve revenue performance, standardize operations, and implement AI-assisted workflows and automation. Use Salesforce, Gong, Claude, and analytical models to provide actionable insights and improve forecast accuracy.

Conduct empathetic live conversations with clients who canceled, missed appointments, or disengaged from care. Help clients rebook, rematch with providers, understand platform tools, and navigate payor-specific programs. Document interactions for handoffs, collaborate with clinical and operations teams, resolve escalations, identify engagement barriers, and contribute to improvements in the client care experience while meeting outreach and productivity goals.