Top Remote Operations & Support Jobs in San Antonio, TX

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Drives business operations, strategic planning, budgeting, forecasting, resource management, organizational health, and cross-functional program execution for Microsoft’s U.S. Defense Industrial Base organization. Partners with executives and stakeholders to translate strategy into action, maintain business continuity, support compliance and culture initiatives, and manage high-impact priorities. This individual contributor role operates with enterprise-level scope in a complex, regulated environment.

Leads Microsoft Marketplace strategy and operations, including strategic planning, business reviews, governance, KPI frameworks, investment prioritization, executive reporting, and cross-functional execution. Advises senior leadership, drives organizational effectiveness, manages risks and resources, and leads a global team of strategy, operations, business management, and program leaders across a technology marketplace ecosystem.

Supports the OCTO Executive Office by translating leadership priorities into execution plans, operating rhythms, decision forums, and cross-functional programs. Oversees budgeting, forecasting, headcount and resource planning, business performance, executive communications, organizational health, and compliance. Partners with senior leaders across Finance, HR, Communications, Operations, and technical teams to provide insights, manage ambiguity, drive accountability, and execute strategic priorities.

Own commercial operations across deal desk, pricing, contracting, pipeline hygiene, forecasting, OKRs, CRM data, AI-driven workflows, account planning, and leadership reporting. Partner cross-functionally with Sales, Customer Success, Marketing, and Legal to standardize commercial processes, improve data quality, manage complex deals, and surface actionable business insights. The role also supports sales materials and recurring pipeline and forecast reviews.

Own Salesforce and the broader B2B SaaS go-to-market systems ecosystem, including integrations, workflows, automation, data governance, routing, attribution, and data quality. Build scalable processes across Sales, Marketing, Partnerships, and Customer Success; troubleshoot system issues; manage integration pipelines; evaluate new tools; and translate business needs into technical solutions. The role requires strong Salesforce expertise, API and automation experience, analytical fluency, and independent cross-functional collaboration.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Own Salesforce administration and evolution for the revenue organization, including configuration, security, automation, data governance, routing, integrations, reporting, and system architecture. Partner with Sales, Marketing, Finance, Customer Success, and Support to improve processes and data quality. Manage GTM systems requests, release and change management, external development partners, and AI-enabled workflows. Support LeanData, Salesloft, APIs, middleware, Apex troubleshooting, and warehouse or data lake integrations.

Manages relationships with Healthcare Fraud Prevention Partnership members and the Trusted Third Party. Maintains regular partner communication, promotes membership benefits, gathers and communicates feedback, discusses analytics, supports data-sharing agreement and data warehouse onboarding, and assists with related events. The role requires healthcare investigations experience, strong communication and organizational skills, customer liaison expertise, Microsoft Office proficiency, and working knowledge of HIPAA privacy and security rules.

Processes, validates, and audits customer orders across Salesforce and Google Sheets. Verifies billing triggers, line items, payment terms, and contract requirements; resolves discrepancies with Sales, Customer Success, and Finance; maintains accurate order documentation and master data; manages order queues and service levels; and identifies workflow bottlenecks to improve order-to-cash operations.

Provide frontline technical support to providers and clients by managing ticket queues, meeting response SLAs, troubleshooting hardware and platform issues, maintaining technical FAQs, answering programmatic questions, escalating complex issues, and training new providers. The role requires strong communication, remote troubleshooting, ticketing-system expertise, platform knowledge, and familiarity with Jira. Preferred experience includes SQL Server, Salesforce, Chromebook support, Sentry, and Mixpanel.

Provides operational and technical support for the WebEOC emergency-management platform. Responsibilities include resolving user incidents, configuring and troubleshooting the platform, maintaining documentation and service records, coordinating with TSA and technical teams during operational events, supporting testing and readiness, escalating complex issues, and identifying workflow improvements. The role may require onsite and operational-event support and requires the ability to obtain TSA suitability and Public Trust clearance.