GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision.
Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.
Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.
You might be a good fit for GoodTime if you:
- Win as a Team
- Challenge the Status Quo
- Can make a path forward, even in ambiguous situations
- Are humble, able to admit mistakes and fail fast
- Have a bias for action and move quickly
- Are bored without a hard problem to solve
- Enjoy seeing your hard work make real impact
The Role:
We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!
Our ideal candidate is very technical and will dig into the product to become an expert. They are excellent at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.
GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer’s processes and challenges in order to influence their workflows.
Travel: 10%
What Success Looks Like:
- Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention
- Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
- Proactively build customer strategies and success playbooks and monitor results
- Maintain an expert level understanding of the GoodTime product suite (technical and workflow)
- Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutions
- Work cross-functionally to deliver an incredible customer experience
About You:
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- 3+ years of experience conducting QBRs
- Recruiting, ATS and/or HR Technology is highly preferred
- Superior communication, presentation, and interpersonal skills
- Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- Someone who finds solutions to problems without being given all the answers
- Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc.
- Bachelor’s degree or equivalent experience
Commitment to You
The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic.
Benefits/Perks
- Remote first culture
- Health, Dental, and Short-term Disability plans, with generous employer contribution
- Flexible time off
- 8 week Parental Leave (including adoption placement)
- $500 home office reimbursement
- Up to $500 towards self-selected learning and development
- Pre-IPO Stock Options
Fully Remote - United States or Canada
Please Note: No 3rd Party Agency/Recruiters will be considered.
Skills Required
- 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- 3+ years of experience conducting QBRs
- Recruiting, ATS, and/or HR technology experience
- Superior communication, presentation, and interpersonal skills
- Self-motivated and able to thrive in a dynamic, fast-paced, small-team environment
- Ability and willingness to wear multiple hats
- Ability to find solutions without being given all the answers
- Ability to partner effectively with Engineering, Product, Sales, Marketing, and other functions
- Bachelor's degree or equivalent experience
GoodTime.io Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoodTime.io and has not been reviewed or approved by GoodTime.io.
-
Strong & Reliable Incentives — Incentive plans in sales roles are considered competitive relative to expectations, with meaningful variable upside when targets are attainable. On‑target earnings can be compelling for quota‑carrying roles.
-
Healthcare Strength — Health coverage is described as highly competitive, with the employer covering the vast majority of employee premiums. This structure helps keep out‑of‑pocket costs low.
-
Leave & Time Off Breadth — Flexible, non‑accrual PTO supports autonomy to take time away as needed. Additional paid holidays and sick days are also listed, broadening time‑off options.
GoodTime.io Insights
What We Do
GoodTime helps people and companies drive better results from their most important meetings. The GoodTime Meeting Optimization Engine automates scheduling, makes sure the right people are in the room, and provides actionable insights to meet smarter. Its flagship product, Hire, allows organizations to win top talent faster with Candidate Relationship Intelligence. Over 300 leading companies like Spotify, Slack, Pinterest, Okta, HubSpot, and Box have scheduled more than 7 million smart meetings with GoodTime. We’re building the future of meetings, and having a good time doing it. That’s the last pun (we promise).
Why Work With Us
We foster a Culture of Entrepreneurship at GoodTime in which team members feel empowered to thrive. The Culture of Entrepreneurship means having autonomy to make independent decisions within our job yet working with outstanding colleagues to achieve collective goals.
Gallery
.jpg)
