Top Remote Customer Success Jobs in Palm Bay, FL

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Manage high-value institutional clients across APAC, helping them adopt and optimize BitGo’s digital asset products. Responsibilities include developing success plans, conducting business reviews, monitoring customer health, driving renewals and expansion, supporting onboarding, translating feedback into product improvements, and collaborating with Sales, Product, Engineering, and Support teams.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand expertise across Intapp’s product suite. Act as a trusted advisor and internal customer advocate while identifying opportunities to improve client value.

Manage critical customer accounts throughout the lifecycle, driving onboarding, product adoption, value realization, renewals, retention, and revenue growth. Serve as the primary customer contact, resolve issues, deliver technical demonstrations and reports, maintain account data, develop success plans, analyze customer trends, collaborate cross-functionally, provide product feedback, and create customer success training materials.

Leads and scales a Customer Success organization, driving retention, renewals, expansion, customer lifetime value, and operational excellence. Responsibilities include coaching CSMs, developing customer journey processes and playbooks, monitoring account health, managing strategic accounts and escalations, conducting business reviews, and representing customer needs internally. The role partners cross-functionally with Sales, Product, Support, RevOps, Engineering, and Marketing while supporting complex healthcare, life sciences, and research customers.

Manage strategic B2B SaaS customer portfolios by driving product adoption, value realization, retention, and expansion. Build success roadmaps, establish KPIs, monitor account health, mitigate renewal risks, lead executive business reviews, identify growth opportunities, and coordinate account strategies with Account and Renewal Managers. Use customer success platforms, risk protocols, and AI-enabled workflows to improve account outcomes.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Manage day-to-day services for assigned client accounts, providing UKG product support, troubleshooting, system navigation assistance, and timely issue resolution. Maintain client satisfaction, coordinate meetings, collaborate on escalations, identify system improvements, conduct system audits, and preserve data integrity and compliance. The role requires HR systems knowledge, communication skills, and payroll or HCM experience.

Leads post-sales delivery and support orchestration for strategic Microsoft partners. Manages partner relationships, aligns business objectives with Microsoft solutions and programs, develops success plans, coordinates program reviews, and drives technical capability, solution delivery, and customer value realization. The role combines customer success leadership, partner strategy, cloud expertise, and delivery management to support digital transformation and business growth.

Manage customer engagement and growth for North American SMB and professional business clients. Develop growth strategies, business cases, solutions, and go-to-market plans; track engagement in CRM systems; analyze performance; collaborate with Product, Marketing, and Operations; build case studies; and represent Payoneer at industry events. The role requires account management, business development, financial analysis, communication, project management, and sales skills.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Own strategic relationships with North American enterprise SaaS customers, driving adoption, retention, expansion, and measurable business outcomes. Develop success plans, guide workflow transformations, engage executive stakeholders, identify growth opportunities, mitigate churn, and partner with Sales, Product, Renewals, and Support. Advise customers on AI, integrations, analytics, and operational improvements while contributing playbooks, enablement, and best practices across the Customer Success organization.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Owns post-go-live relationships with health system customers, driving retention, adoption, measurable clinical and operational outcomes, executive business reviews, risk forecasting, and expansion into additional use cases. The role manages a named account portfolio, builds ROI cases, supports workflow change, and partners with Sales on commercial growth. It requires executive engagement with clinical, operational, and financial leaders and includes 25–40% travel.

Lead customer success for Edmentum’s largest enterprise education partnership in New York City. Manage strategic account retention, renewals, expansion, executive relationships, and measurable customer outcomes. Hire and develop Enterprise Customer Success Managers, establish success standards and playbooks, forecast renewals, mitigate risk, and collaborate with Sales, Product, and Professional Learning teams. The role is remote but requires regular local engagement with district leaders, customers, and employees.

Own enterprise customer relationships from implementation handoff through renewal and expansion. Drive retention, adoption, customer outcomes, executive alignment, risk mitigation, renewals, and commercial negotiations. Serve as a workflow consultant and product subject matter expert, lead onboarding and enablement, coordinate escalations, and communicate customer insights to Product, Engineering, Sales, and Support.

Manage B2B and enterprise customer relationships through onboarding, hardware activation, cellular setup, platform training, and ongoing account health monitoring. Lead enterprise trials, resolve technical escalations, support retention, identify expansion opportunities, and collaborate with sales, support, and product teams. Track usage metrics, conduct customer check-ins, deliver training, and develop onboarding resources and success playbooks.

Own post-sale customer relationships, renewals, growth, adoption, onboarding, and executive business reviews. Serve as a trusted advisor and subject matter expert while advocating for customers internally with clinical, implementation, engineering, product, and support teams. Build customer champions, identify expansion opportunities, communicate value through data and stories, and ensure customers achieve desired outcomes from Sensi’s home-care solution.

Manages strategic health plan payer accounts, client satisfaction, service delivery, project lifecycles, financial results, and account growth. Leads cross-functional initiatives, resolves escalated issues, monitors account health and analytics, identifies efficiency improvements, partners with sales on expansion opportunities, and supervises, coaches, and develops Client Success Managers and Delivery Specialists.

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Build and optimize in-product customer experiences using Pendo, JavaScript, HTML, and CSS. Manage onboarding, feature adoption, retention messaging, guide governance, segmentation, analytics, A/B testing, documentation, and integrations with customer success platforms and CRMs. Partner with Product, UX, Support, Marketing, Sales, data, and technical teams to translate business goals into effective digital customer journeys.

The Client Success Manager owns assigned client relationships, coordinating communication, deliverables, risks, renewals, utilization, contracts, invoicing, platform adoption, and cross-functional execution. The role maintains Salesforce and project records, monitors service obligations, supports business reviews and presentations, and promotes client satisfaction, retention, and growth. It partners with consultants and teams across consulting, clinical, product, data, finance, and contracting. The position is fully remote and requires travel up to 25% as needed.

Own assigned client relationships by coordinating communications, deliverables, renewals, utilization, invoicing, platform adoption, and cross-functional service delivery. Maintain Salesforce and project records, monitor contractual obligations and risks, support business reviews and client presentations, and promote retention and account growth. The role partners with consultants and internal teams to ensure commitments are completed and clients receive proactive updates. Travel to client sites may be required up to 25%.

Lead customer success strategy for enterprise and mid-market healthcare clients, owning net revenue retention, renewals, expansion, platform adoption, and value realization. Manage and grow a Customer Success team, build scalable playbooks and workflows, resolve escalated operational and technical issues, conduct executive business reviews, and collaborate with Product, Engineering, and Implementation teams. Maintain executive relationships with health systems and revenue cycle leaders while using customer and product data to reduce churn and identify growth opportunities.