Top Remote Analysis Reporting Jobs in Miami, FL

Analyzes contact center call volume, staffing, schedule adherence, KPIs, and performance trends. The role manages real-time staffing adjustments, overtime and time-off planning, exception scheduling, agent skill levels, and workforce data in Alvaria and NiCE CMS. It produces reports and recommendations for leadership, investigates missed KPIs, supports contact center managers, maintains workforce system records, and provides training for new hires.

Analyzes contact center call volume, staffing, schedule adherence, and performance metrics to support KPI achievement. Maintains Alvaria and NiCE CMS workforce management data, schedules, staffing levels, PTO allowances, and agent skills. Produces reports and recommendations for management, investigates performance variances, supports real-time operational adjustments, and collaborates with contact center leaders to improve efficiency and agent satisfaction.

Analyzes contact center call volume, staffing, schedule adherence, and performance metrics to support KPI achievement. Monitors real-time staffing and agent adherence, manages workforce management systems, optimizes schedules and PTO allowances, and prepares reports and recommendations for leadership. Maintains Alvaria and NiCE CMS data, supports workforce planning processes, trains new hires on systems, and collaborates with contact center managers to improve efficiency and agent satisfaction.

The Principal Data Engineer designs and builds scalable cloud-native data platforms, pipelines, frameworks, and governed data products supporting analytics, reporting, AI, and operational workloads. Responsibilities include Databricks, Spark, Delta Lake, Azure, SQL Server, batch and streaming processing, data integration, performance optimization, governance, modernization, troubleshooting, architecture reviews, and mentorship. The role provides senior technical leadership without direct people management and supports insurance-domain data across policy, claims, billing, finance, and regulatory functions.

Leads complex customer, market, and business analyses using large, integrated datasets. Designs dashboards, reporting frameworks, and scalable analytical solutions; manages project scope, timelines, and deliverables. Ensures data accuracy through validation, audits, and quality practices while translating technical findings into actionable recommendations for Marketing, Sales, IT, executives, and other stakeholders. Also guides analytical workstreams, improves data processes, and strengthens analytical infrastructure.

Leads the organization’s data strategy, analytics, and measurement capabilities. Advises enterprise clients on attribution, incrementality, marketing mix modeling, customer acquisition, and lifetime value. Develops measurement frameworks, dashboards, reporting products, and analytics tools while partnering with strategy, sales, client services, and AI teams. Builds internal data literacy, coaches talent, supports commercial growth, and represents the company as an external thought leader in partnership marketing measurement.

Design and implement continuous enterprise risk-control monitoring across credit, fraud, operational, and compliance domains. Develop AI agents, anomaly detection, root-cause analysis, predictive models, and risk-mitigation tools. Maintain AI and model-risk inventories, build dashboards tracking key risk indicators, and communicate analytical insights to senior stakeholders. Collaborate with Engineering, Data, Compliance, Operations, Identity, and Product teams to instrument risk telemetry and maintain human oversight of automated outputs.

Lead client-facing analytics engagements: translate ambiguous business questions into data models, dashboards, and KPIs; write production-quality SQL and dbt models; build BI reporting; apply AI tools to accelerate analysis; drive proactive insights; set stakeholder cadence; and mentor junior analysts to ensure adoption and delivery.

The Business Analyst will support government projects by documenting requirements, creating process maps, and improving service delivery through collaboration and innovative content development.

Lead end-to-end Palantir Foundry implementations: architect Ontologies, design pipelines, and build Workshop/Slate applications. Translate business goals into technical roadmaps, drive adoption, mentor juniors, support US business development, and travel to client sites as needed.