Top Remote Jobs in Detroit, MI

Reviews customer due diligence questionnaires, identifies risk factors, processes CDD/EDD and OFAC watch-list alerts, validates customer risk ratings, supports onboarding, escalates complex cases, and assists with testing risk scenarios while adhering to BSA/AML and regulatory requirements.

Owns an AI agent from customer discovery through production launch and roadmap development for credit unions. Responsibilities include rapid prototyping, customer and executive engagement, enterprise implementations, reusable integrations with core banking, loan origination, and CRM systems, product go-lives, launch sequencing, and transition to scaled operations. The role requires strong product judgment, B2B enterprise experience, hands-on AI work, customer presence, persuasive communication, and approximately 20% travel.

Administer Windows Server, IIS, Azure, Active Directory, and Kubernetes environments across production and nonproduction systems. Respond to incidents, participate in on-call support, maintain backups and certificates, manage monitoring and alerts, and support production deployments. Validate release readiness, maintain rollback plans, document procedures, and contribute to post-incident reviews. Automate repetitive tasks, support infrastructure-as-code initiatives, and collaborate with DevOps, QA, and engineering teams on platform modernization and reliability.

Oversee multi-state and local tax compliance across multiple entities and jurisdictions, including sales and use tax filings, registrations, audits, notices, tax accruals, and risk mitigation. Manage and mentor a Sales Tax Specialist, coordinate income and franchise tax matters with external firms, maintain Avalara and NetSuite integrations, support tax configuration, and improve compliance processes and reporting.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Own Zoom's Financial Services customer experience industry strategy and go-to-market execution. Develop industry narratives, customer journey frameworks, AI and CX use cases, competitive positioning, ROI messaging, executive workshops, and sales enablement. Partner with Sales, Product, Marketing, Solutions Engineering, Customer Success, and technology alliances to support strategic engagements, identify market-driven product needs, and create repeatable vertical operating models adaptable to Healthcare and other industries.

Leads growth of existing partnerships, partner retention, tiering, marketplace monetization, and revenue diversification. Builds business cases, market-sizing analyses, financial models, and scalable operating frameworks while coordinating Product, Sales, Marketing, Finance, Customer Success, and Operations. Drives cross-functional initiatives from strategy through execution, advises executives, validates customer needs, and identifies opportunities for innovation, acquisitions, and new business models.

Leads solution engineering and customer support operations for a digital health data platform. Responsibilities include building distributed engineering and support teams, leading technical pre-sales, designing customer data solutions, managing architecture and handoffs, owning post-launch support and incident resolution, establishing SLAs and operational metrics, overseeing vendors and budgets, and partnering with Product and Platform Engineering to improve reliability and reduce support demand.

Designs and owns shared test automation frameworks and scalable test execution infrastructure across web, mobile, and backend services. Builds tooling for test environments, test data, parallel execution, flaky-test detection, and infrastructure monitoring. Partners with engineering teams to improve test coverage and quality practices, reduces feedback-loop friction, and documents testing best practices. The role requires strong automation architecture, cloud-native infrastructure, cross-stack testing, and collaborative influence.

Designs accessible, responsive web and mobile experiences across the full UX lifecycle, from research and requirements analysis through high-fidelity Figma prototypes, usability testing, design-system development, and implementation review. Uses AI-assisted tools to accelerate research synthesis, concept exploration, prototyping, documentation, and accessibility evaluation while applying human UX judgment. Collaborates with product, engineering, accessibility, and stakeholder teams in Agile/Scrum environments.