Top Remote Jobs in Columbus, OH

Own Tier 1 customer support issues from investigation through resolution in a high-volume queue. Triage and escalate tickets, coordinate with labs and service providers to resolve patient-data and lab-order issues, communicate empathetically across written and verbal channels, collaborate with product, engineering, operations, and customer success, and document solutions in the knowledge base.

Provides administrative, operational, and program support for employee experience, engagement, and business partner teams. Responsibilities include responding to employee and manager questions, coordinating lifecycle processes, maintaining Workday transactions and records, supporting performance and talent programs, analyzing employee feedback, and administering culture, recognition, mentorship, and engagement initiatives. The role also supports communications, events, reporting, scheduling, and cross-functional talent programs while handling sensitive information with discretion.

Own and define IAM strategy for corporate and production environments. Migrate Okta to Terraform, design least-privilege access, automate provisioning/deprovisioning and access reviews, build/manage MDM/MAM tooling, partner with platform and engineering teams, and serve as the IAM subject matter expert across Security, IT, and Engineering.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Edit and produce high-volume short-form videos for social media, paid advertising, product promotions, and digital experiences. Repurpose existing footage, create motion graphics and animations, optimize content for platform-specific formats, and iterate based on performance data and feedback. Collaborate with marketing, brand, design, and video teams while maintaining organized assets and brand consistency. Provide shoot guidance and contribute creative concepts, hooks, and formats for giveaway, membership, and commerce-focused content.

Own and expand a portfolio of 15–25 enterprise accounts, generating approximately $1.2M in annual expansion quota. Prospect within existing customers, identify new departments and use cases, build executive relationships, run business and quarterly reviews, and close complex 6–12 month enterprise deals. Partner with sales engineers, customer success, and leadership while creating account plans, developing pipeline, and presenting Monte Carlo’s data and AI reliability platform to technical and executive buyers.

Own Cleo’s application and product security program across SaaS and customer-hosted products. Lead SSDLC practices, threat modeling, security tooling, vulnerability management, penetration testing, coordinated disclosure, CVE publication, and NIST CSF controls. Define product security standards, roadmap, secure defaults, access controls, and customer-facing advisories. Partner with engineering, product, architecture, and customers while guiding security engineers and consultants. Also establish protections for LLM applications, AI agents, and AI-assisted development workflows.

Leads the global Revenue Readiness function for a scaling B2B SaaS organization. Sets strategy, governance, operating standards, learning infrastructure, readiness measurement, and multi-year roadmaps. Partners with senior GTM leaders and cross-functional teams to prepare sellers and managers for launches, process changes, and evolving sales expectations. Builds and develops the readiness team, manages priorities and resources, and uses data and AI-supported workflows to improve preparedness, adoption, reinforcement, and business execution.

Partners with sales teams to position Venue Virtual Data Room solutions during complex enterprise sales cycles. Leads discovery sessions, designs recommendations, delivers demonstrations and executive presentations, supports RFPs, security questionnaires, proofs of concept, and pilots, and translates technical capabilities into business value. Builds relationships with legal, finance, corporate development, and executive stakeholders while collaborating with implementation, customer success, product, and engineering teams.

The Product Manager will oversee product development, manage project timelines, collaborate with teams, ensure data integration, and communicate technical needs effectively.