Top Remote Jobs in Columbus, OH

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Leads and coaches licensed personal lines insurance agents, drives sales and service metrics, oversees insurance sales from intake through fulfillment, identifies cross-sell opportunities, and develops processes for SoFi Protect. Manages performance, hiring, team development, and carrier relationships while advising members on Home, Auto, and Life Insurance coverage.

Staff Data Engineer responsible for setting technical direction, architecting scalable data platforms, leading cross-functional initiatives, improving reliability and performance, and enabling AI-assisted analytics and development. The role includes hands-on development with Python, SQL, cloud data warehouses, orchestration, infrastructure as code, Kubernetes, Kafka, and streaming pipelines, along with mentoring, technical advocacy, documentation, code reviews, and on-call troubleshooting.

Lead enterprise implementations of TigerConnect healthcare software from initiation through closure. Responsibilities include software configuration, stakeholder and resource management, risk and budget oversight, organizational change management, user training, executive reporting, customer onboarding, quality assurance, and process improvement. Collaborate with product, engineering, solution design, and clinical teams while ensuring projects meet scope, schedule, budget, customer value, and ROI objectives.

Manage full-lifecycle recruiting for technical and IT roles, including sourcing passive candidates, building talent pipelines, partnering with hiring managers, screening applicants, conducting initial interviews, and guiding candidates through the hiring process. The role also provides market intelligence on IT talent and compensation while recruiting for positions such as program managers, AI architects, AI engineers, technical product managers, and product owners.

Build and maintain cloud-native infrastructure, automate manual operations, develop Terraform modules and Helm charts, manage Kubernetes and service mesh configurations, monitor GCP databases and services, improve observability, maintain CI/CD pipelines, and use AI coding agents to enhance infrastructure development. Collaborate with engineering teams on instrumentation, architecture, capacity planning, scalability, reliability, security, and developer experience.

Own full-cycle, net-new enterprise sales for the MapQuest mapping platform. Build outbound pipeline across targeted verticals, sell location APIs and SDKs to technical executives, manage technical evaluations and proofs of concept, negotiate enterprise contracts, and close multi-year deals. Partner with Solutions Architecture, procurement, product, and company leadership while providing market feedback. This is a remote individual-contributor role with prospect and event travel.

Own Tier 1 customer support issues from investigation through resolution in a high-volume queue. Triage and escalate tickets, coordinate with labs and service providers to resolve patient-data and lab-order issues, communicate empathetically across written and verbal channels, collaborate with product, engineering, operations, and customer success, and document solutions in the knowledge base.

Provides administrative, operational, and program support for employee experience, engagement, and business partner teams. Responsibilities include responding to employee and manager questions, coordinating lifecycle processes, maintaining Workday transactions and records, supporting performance and talent programs, analyzing employee feedback, and administering culture, recognition, mentorship, and engagement initiatives. The role also supports communications, events, reporting, scheduling, and cross-functional talent programs while handling sensitive information with discretion.

Own and define IAM strategy for corporate and production environments. Migrate Okta to Terraform, design least-privilege access, automate provisioning/deprovisioning and access reviews, build/manage MDM/MAM tooling, partner with platform and engineering teams, and serve as the IAM subject matter expert across Security, IT, and Engineering.