Top Remote IT Support & Helpdesk Jobs in Columbus, OH

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Lead and own ClickUp's technical support function: build and scale global teams, define KPIs, drive deep technical troubleshooting, partner with Product and Engineering on bug triage and incident response, and implement AI-powered workflows to improve resolution speed and quality while championing operational excellence and continuous improvement.

Provide advanced technical support and escalation for Merge Healthcare products. Troubleshoot complex hardware, OS, network, and software issues; document cases in CRM; perform remote upgrades and preventative maintenance; drive issue resolution across teams; contribute to knowledgebase and improve customer satisfaction.

Lead global delivery of AI-first end-user support, managing service desk and field teams, incident and problem management, AI-driven virtual agents and self-healing automation, KPI reporting, vendor and budget oversight, and reskilling staff to expand autonomous resolution.

Provide advanced support for enterprise applications (Salesforce), diagnose and resolve complex incidents, fulfill service requests, create user stories/defects, update knowledge base, perform after-hours production changes, and mentor/train junior staff while participating in continuous improvement.

Operate and maintain servers, cloud and network infrastructure (Azure, Hyper-V, Cisco/Aruba). Manage VMs, containers, ICAM/Okta integrations, STIG compliance, Tier III escalations, and on-call support while documenting procedures.

Second-line technical support for enterprise customers: own escalations, troubleshoot edge AI platform hardware/network/software, reproduce bugs, coordinate with Engineering and Customer Success, maintain runbooks, and participate in on-call rotations.

First IT hire responsible for end-to-end IT: systems administration (Rippling, Google Workspace, SSO), device lifecycle, help desk, vendor and license management, security operations (endpoint protection, phishing simulations, awareness training), and establishing HIPAA compliance and documentation.

Provide first-line IT support for a remote workforce: troubleshoot hardware/software, manage user accounts and onboarding, resolve Tier 1 tickets, document processes, maintain SLAs, and escalate with clear diagnostic information.

Provide user support, troubleshoot and maintain clinical software systems, assist with implementations, testing, data import/export and basic reporting, deliver end-user training, and coordinate project tasks under senior staff guidance.