- Client is seeking a Help Desk Contractor to join our team.
- Assign rights to applications.
- Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
- Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
- Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
- Deletion and disabling of users.
- Regularly scheduled cleanup of accounts.
- Remediation of issues related to user accounts.
- Management of secondary accounts and privileged access accounts.
- Solid technical background with service desk and desktop support
- Basic understanding of the operations of the Active Directory.
- Basic understanding and operations of Outlook.
- Should be able to impact day one of this project.
- Basic endpoint deployment knowledge.
- Configuration of new device procurements
- eliveries of new procurements
- E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
- Basic understanding of and operation of ITSM
Skills Required
- Solid technical background in service desk and desktop support
- Basic understanding and operation of Active Directory
- Basic understanding and operation of Microsoft Outlook
- Basic endpoint deployment knowledge
- Basic understanding and operation of ITSM
- Customer service-oriented approach
- Ability to begin contributing on day one
What We Do
Info Origin is an AI-first technology company. We design and deploy intelligent systems that help enterprises operate with clarity, speed, and scale. From advanced analytics to autonomous workflows, our work is grounded in real-world impact. Our approach brings together data, engineering, and AI to modernize applications, unlock insight, and orchestrate complex operations with precision. Our products and platforms extend this capability: AgentFarm — multi-agent, enterprise-grade, policy-governed AI workforce that enables structured execution, resilient workflows, and full auditability, with parallel reasoning, tool orchestration, and real-time observability. Contract Insights — AI-driven clause extraction, NL search multi-document comparison engine for legal and commercial workflows. CDMS — intelligent document creation, collaboration, and compliance, powered by AI-based automation. Info QA — codeless test automation with end-to-end traceability. We partner with organizations to translate AI ambition into measurable outcomes - securely, responsibly, and at scale.
