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Top Remote IT Support & Helpdesk Jobs in Columbus, OH
Software • Defense
Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.
Top Skills:
BrexGoogle WorkspaceJIRAmacOSSlackWindows
Information Technology • Sales • Security • Cybersecurity • Automation
Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.
Top Skills:
Active DirectoryJIRAKerberosLdapLdapsLinuxNetworkingNtlmOauthSalesforceSAMLWindowsZendesk
Cloud • Information Technology • Software
Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.
Top Skills:
ItilItsmMicrosoft (WindowsNetwork TroubleshootingOffice/Microsoft 365)Remote Support ToolsTicketing SystemsUnified CommunicationsVoip
Information Technology • Professional Services • Consulting
Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.
Top Skills:
Application ServerElasticsearchFtpIntegration BrokerMulti-Factor AuthenticationNys Identity And Access ManagementPeoplesoftPeoplesoft 9.2Peopletools 8.56+Process SchedulerPum (Peoplesoft Update Manager)SchedulerTuxedoWeb ServerWeblogic
Fintech
The Assistant Director of IT Operations ensures optimal application value and service quality, manages team performance, compliance, and system integrity, while leading projects to enhance operational efficiency within the bank.
Top Skills:
Application ManagementManagement SystemsPatchesVendor Releases
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eCommerce • Sales
Provide expert technical support for commercial and industrial water treatment systems (UV, ion exchange, filtration, RO). Troubleshoot, manage warranty and logistics inquiries, coordinate field service and startups, interpret wiring diagrams/CAD, use Salesforce for service management, and provide on-call support. Travel ~20%.
Top Skills:
CadFiltrationIon ExchangeReverse OsmosisSalesforceUltraviolet Light
Big Data • Marketing Tech • Analytics
Lead and manage Level 1-3 Service Desk analysts supporting external clients, oversee daily operations, escalations, SLAs, and reporting. Improve service management, automation, and first-call resolution; partner with Engineering and Incident/Problem/Change Management to resolve production issues. Provide hands-on technical leadership across Splunk, Datadog, MuleSoft, SQL, and ServiceNow while managing client communications and operational metrics.
Top Skills:
AICSSDatadogHTMLJavaScriptLinuxMulesoftMySQLPHPSalesforceServicenowShell ScriptingSplunkSQLTableauXML
Security • Cybersecurity
Lead a distributed global help desk of four, own end-to-end employee IT experience, manage ticketing/SLA processes, track and improve support KPIs, implement automation and AI-assisted tools, and build proactive IT support operations and processes.
Cloud • Security • Software
Manage the AMER Technical Support Engineering team owning L2/L3 escalation operations, ticket routing, and handoff quality. Coach and develop engineers, run escalation retrospectives, track escalation health metrics, and partner with engineering on tooling and LLM-assisted automation to improve resolution times and product feedback loops.
Top Skills:
Ai-Assisted TriageContainer RuntimesContainer SecurityContainersDevsecopsKnowledge RetrievalKubernetesLinuxLlmsTicketing SystemsZendesk
Cloud • Software
Provide end-to-end functional support for Oracle EBS and Oracle Fusion HCM (Core HR, Benefits, Compensation, Payroll). Handle incidents, requests, changes and problems; liaise with technical and service delivery teams; maintain ITSM records; drive automation and service improvements; analyze recurring issues and create knowledge articles; support presales and transitions; participate in 24x7 shift rotation.
Top Skills:
AIInoapps It Service ManagementItilOracle Cloud HcmOracle E-Business SuiteOracle EbsOracle Fusion HcmSQL
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Top remote Companies in Columbus, OH Hiring Operations & Support Roles
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