Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- M365 administration issues of any kind.
- Server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for technicians.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2016 through 2025.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting Azure.
- Proficient in Microsoft Entra Admin Center.
- Minimum of five years experience in IT Support or a similar role.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
Job KPIs
- CSAT: Scores filled out by clients using the rating system in tickets.
- Quality Score: Assessments performed by the training and quality team.
- Utilization: Hours entered into tickets in the ticketing system.
- Hours / Ticket: Average number of hours entered per service ticket.
- First-touch closed: Tickets completed with one time entry.
Job Requirements
- A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).
Compensation
Pay rates start at $11.22/hour and vary by experience and location.
Benefits
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
- ITS does not request payment or financial information at any stage of the hiring process.
- Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
- We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
- If you receive suspicious messages or requests, do not engage. Report them to [email protected].
- All verified job openings are posted here: https://www.itsasap.com/job-openings
PRE-RECORDED VIDEO INTERVIEW
Skills Required
- Experience troubleshooting Windows and Mac operating systems
- Experience with Windows Server 2016 through 2025
- Experience with VMware and Hyper-V virtualization
- Experience supporting Azure
- Proficiency with Microsoft Entra Admin Center
- Minimum five years of experience in IT support or a similar role
- Basic knowledge of firewalls, switches, network architecture, and troubleshooting
- Proficiency supporting Microsoft Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and business applications
- Experience with managed service providers
- Active server certifications
- Home office with a computer meeting specified hardware and operating system requirements
- Stable internet connection with at least 25 Mbps download and upload speeds
- Noise-canceling headset, HD webcam, second monitor, and smartphone capable of installing Microsoft Authenticator
- UPS for desktop computer setups
- Excellent spoken and written English
- Availability to work full time, 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM PST
- Ability to pass online behavior and cognitive assessments
- At least two of CompTIA A+, CompTIA Network+, CompTIA Security+, or 3CX Basic Certified Engineer certifications
- Ability to provide NBI Clearance for applicants in the Philippines
What We Do
Intelligent Technical Solutions is your trusted business partner for all IT support and IT consultancy in Chicago, Detroit, Las Vegas, Los Angeles, Phoenix, and San Francisco. Helping your business meet its goals is our top priority – it is what sustains and drives us. We use the next-generation security technology to help you stay protected and succeed by providing all the advantages of IT service and support while eliminating the high costs of managing IT in-house. Our service programs are designed and implemented based on a thorough inquiry and understanding of your unique business processes. Our devoted team of managed IT service engineers and support specialists monitor your networks and servers 24x7 with a proactive approach to managing your technology. Intelligent Technical Solutions: Helping businesses thrive by managing their technologies. We are growing! Be part of our team of cool, professional people. Check out our openings today: https://www.itsasap.com/job-openings
