The Role
Administer and enhance Salesforce by configuring automation, layouts, objects, dashboards, security, integrations, sandboxes, and data-quality processes. Translate user needs into sustainable solutions, troubleshoot cross-platform functionality, manage testing and change control, document configurations, monitor releases, and recommend improvements. Lead training sessions and workshops to promote adoption and data literacy across North America. The role also requires collaboration with vendors and ongoing user support.
Summary Generated by Built In
PURPOSE
The Salesforce Administrator will work as a key team contributor to maintain and enhance our Salesforce environment. This person will serve as a technical resource for building functionality within Salesforce and integrating with other systems. This position will provide robust user support to ensure the effective utilization of Salesforce by the CRCNA.
This position is full-time at 36 hours a week and offers a remote work schedule, an attractive benefits package (including retirement fund contribution), and three weeks of vacation.
Starting Salary: $72,271.10/year USD or $73,747.30/year CAD
The CRCNA exhibits love for the diversity of the human family. As such we welcome & encourage all regardless of race, ethnicity, ability and culture to apply. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.
KEY RESPONSIBILITIES:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following
- Take ownership of designing, configuring, and maintaining core Salesforce functionality, including complex Flows, dynamic layouts, custom objects, actions, apps, and executive dashboards.
- Gather and translate user requirements into sustainable solutions with a quality user experience.
- Collaborate with external partners and vendors to design, implement, and troubleshoot cross-platform system functionalities.
- Manage and audit Salesforce security architectures, taking proactive ownership of user roles, profiles, permission sets, share rules, and Organization-Wide Defaults (OWD).
- Develop and execute test plans and maintain robust change management practices.
- Lead large-group training sessions, webinars, and interactive workshops for staff across North America to drive user adoption and system literacy.
- Spearhead data quality initiatives, developing processes and tools for data hygiene, and train users on data best practices.
- Support system integrations and third-party applications, including Sage Intacct, Make.com, FormAssembly, Apsona, etc.
- Manage sandbox environments for feature development and testing.
- Create and maintain comprehensive documentation of Salesforce configurations, processes, and integrations.
- Proactively monitor Salesforce releases, stay current with new features and best practices to make recommendations for platform enhancements.
- Other duties as assigned by the supervisor.
SUPERVISORY RESPONSIBILITIES
None
SKILLS, KNOWLEDGE & EXPERTISE:
QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Able to support the mission, vision, and values of the CRCNA.
- Experience with Salesforce Flows, including complex automation and orchestration.
- Able to translate requirements into technical solutions and present in user-friendly language.
- Excellent interpersonal communication and listening skills.
- Proven analytical and problem-solving abilities.
- Keen attention to detail with willingness to learn and improve.
- Passion for working within a team-oriented, collaborative environment.
- Ability to effectively manage multiple priorities.
EDUCATION AND EXPERIENCE
- Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
- Salesforce Administrator certification is required.
- Advanced Salesforce product knowledge and significant hands-on Salesforce Administration experience.
- Demonstrated experience working with nonprofit organizations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.
- On-call availability and occasional overtime may be required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This position is eligible for hire in Canada and the following U.S. states: AZ, CA, FL, IL, IN, IA, KS, ME, MD, MI, MN, NE, NV, NH, NJ, NM, NY, PA, SD, TN, TX, WA, WI.
Full-time Benefits
Benefits may be prorated based on the number of hours worked per week:
- Work-Life Balance
- Full-Time Flexible Work Arrangements
- Generous Vacation and Holiday Time
- Competitive benefits and retirement plan
- Professional Development Opportunities
- Contributing to an organization that is making an impact in the world
About
Who We AreThe Christian Reformed Church in North America (CRCNA) includes just over one thousand congregations across the United States and Canada. About 75 percent of the churches are in the United States and 25 percent are in Canada. While we're a denomination with churches and ministries in two countries, we share in the blessings of ecclesial unity and joint ministry. Almost 230,000 people belong to the CRCNA—not a large number when you consider the population of our two countries. But by God’s grace we can accomplish a lot when we work together.The CRCNA denominational offices serve the local church, providing resources to pastors and congregations so that people are introduced to Jesus Christ and their faith is nurtured. Other agencies of the CRCNA include ReFrame Ministries, Resonate Global Mission, and World Renew. Be Who You AreThe CRCNA is committed to building a culture of belonging that encourages, supports, and celebrates the voices and experiences of all our employees. We strive to build a workforce that reflects the diversity of our broader culture and the Christian church, and invite all qualified candidates to apply. To read the CRCNA Diversity Statement click here
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Salesforce Administrator certification
- Experience with Salesforce Flows, including complex automation and orchestration
- Advanced Salesforce product knowledge and significant hands-on Salesforce administration experience
- Demonstrated experience working with nonprofit organizations
- Ability to translate user requirements into technical solutions
- Excellent interpersonal communication and listening skills
- Analytical and problem-solving abilities
- Attention to detail and willingness to learn and improve
- Ability to work collaboratively in a team-oriented environment
- Ability to manage multiple priorities effectively
- Ability to support the organization's mission, vision, and values
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The Company
What We Do
The Christian Reformed Church in North America (CRCNA) is a Protestant Calvinist Christian denomination that serves as a diverse family of congregations, assemblies, and ministries expressing the good news of God's kingdom.
