Top Remote IT Support & Helpdesk Jobs in Columbus, OH

Configure, support, and troubleshoot business applications while serving as the primary IT contact for assigned business areas. Resolve escalated issues, document incidents and procedures, recommend system improvements, support projects, and mentor less experienced administrators. The role requires business systems analysis, SQL, end-user application administration, process flowcharting, report and procedure writing, and collaboration with offshore development and QA teams.

Provides Salesforce administration and end-user support, including onboarding and offboarding, ticket troubleshooting, reporting, data imports, Flow configuration, training, documentation, testing, and system updates. The role maintains data integrity, coordinates with developers, supports acquisitions and integrations, and contributes to continuous improvement. Requires Salesforce CRM experience, Platform Administrator I certification, strong communication and analytical skills, and the ability to work independently and cross-functionally.

Provides Tier 1 and Tier 2 remote technical support for hardware, software, peripherals, networks, VPN, and MFA. Manages employee onboarding, laptop provisioning, equipment shipping, user accounts, permissions, and security groups across Google Workspace, Microsoft 365, Slack, and internal systems. Creates knowledge-base articles and training guides while helping establish IT workflows for the company’s North American expansion.

Provides junior-level IT support for Department of State systems, including ticket triage, desktop and mobile device support, Government-Furnished Equipment, application deployment, infrastructure and network administration assistance, web services, account provisioning, documentation, and change management. The role works under senior staff supervision and requires an active Secret clearance, basic troubleshooting knowledge, and willingness to develop skills across multiple IT domains.

Leads the IT strategy and organization for Jacuzzi Bath, building a scalable shared-services model across manufacturing and remodeling operations. Oversees IT teams, enterprise systems, ERP and CRM implementations, service management, cybersecurity, data governance, process automation, budgets, vendors, and continuous improvement. Partners with executive and functional leaders to deliver reliable technology, improve operational efficiency, and support business growth.

Provides remote IT support for workstations, servers, printers, business applications, Microsoft 365, Azure, virtualization, and networking. Troubleshoots Windows and macOS issues, supports clients with little assistance, and serves as an escalation point for technicians. Participates in after-hours and weekend on-call rotations while meeting ticket quality, utilization, customer satisfaction, and resolution KPIs.

Provides remote, 24/7 technical support for networked biomedical devices, including patient monitors, ventilators, and neurology systems. Troubleshoots hardware, software, Windows applications, embedded operating systems, configurations, and network connectivity. Supports system integration, updates, and interoperability while communicating with healthcare and IT customers. Escalates complex issues, manages support tickets, partners with engineering and quality teams, and represents customer needs. Occasional night, weekend, and holiday on-call coverage is required.

Manages ServiceNow queues, ticket triage, assignments, SLA and KPI reporting, account submissions and recertifications, vulnerability coordination, AWS Health Alerts, system and website monitoring, service account password changes, audit artifact collection, and AWS/Azure inventory reporting. The role coordinates with security, engineering, administration, and business stakeholders to resolve alerts, track remediation milestones, and support federal cloud operations.

Leads a technical customer experience team responsible for data migrations, imaging and sensor setup, server access, backups, and phone/DNS cutovers before dental practice go-lives. Coaches specialists, manages escalations, improves migration playbooks and processes, tracks operational metrics, and partners with Onboarding, Product, and Engineering. The role requires hands-on technical knowledge of PowerShell, virtual machines, remote desktop tools, server troubleshooting, and dental imaging environments, along with flexibility for night and weekend migration coverage.

Administer and configure Deltek Vantagepoint and Trimble Spectrum ERP environments, including integrations, security, user access, reporting, upgrades, patches, and audit support. Develop SQL, Crystal Reports, and Power BI reports and dashboards, provide Tier 2/3 support, manage system lifecycle documentation, and collaborate with Finance, HR, Engineering, Project Controls, and leadership to deliver reliable ERP solutions.