Top Remote Customer Success Jobs in Columbus, OH

As a Customer Success Open Authorization API Engineer, you'll design and implement API integrations, engage with customers, and deliver enablement sessions to enhance their capability in using the Veza platform.

Entry-level Customer Success Associate supporting onboarding, adoption, and relationship management for a healthcare AI platform. Coordinate across Sales, Product, and Engineering, track customer health metrics, document feedback, assist training, and help improve customer experience and internal processes while learning account management best practices.

Lead enterprise customer success for Inspectorio's supply-chain SaaS: manage onboarding and multi-module implementations, configure platform components, drive ROI and product adoption, serve as technical escalation point, perform business-analysis and UAT, coordinate cross-functional teams, and support contract/subscription changes.

Serve as primary client contact for a portfolio, drive strategic marketing solutions, manage end-to-end project delivery, analyze campaign performance, identify upsell opportunities, and collaborate with internal teams to improve client satisfaction and outcomes.

Lead and develop a Customer Success team to drive retention and expansion, build repeatable CSM playbooks, analyze customer data, partner with Sales/Product/Support, and provide executive escalation support. Embed AI-first practices across CSM workflows to improve churn monitoring and playbook iteration.

Manage a portfolio of B2B SaaS customers to drive retention and expansion. Build multi-threaded relationships, run customer meetings, manage renewals and upsells, coordinate with Product/Marketing/Sales, and handle support and account management duties.

Manage a portfolio of mid-enterprise investment and wealth management clients to drive onboarding, adoption, renewals, upsell, and retention. Develop account plans, deliver training and workshops, analyze usage and health with AI-enabled tools, coordinate cross-functional teams, advocate product feedback, and support customer reference programs. Domestic travel up to 25%.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Manage East Coast enterprise customers to drive adoption, retention, and expansion of Anecdotes' AI-native GRC platform. Serve as primary customer liaison, deliver strategic guidance, monitor health and usage, run executive reviews, coordinate cross-functional responses, and lead renewals and expansions while maintaining accurate account documentation.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

The Mid Market Customer Success Manager will onboard, drive adoption, and ensure retention for mid-market and enterprise customers, while improving CS processes and playbooks.

The Senior Client Success Manager will manage post-sales relationships with enterprise clients, ensuring customer satisfaction, retention, and identifying expansion opportunities. Responsibilities include driving client success, optimizing business processes, and managing service delivery across teams.

The Customer Success Manager will manage customer relationships, optimize workflows with CRM tools, and support marketing efforts through creative design and exceptional service.

This entry-level Customer Success Associate role involves onboarding, customer lifecycle management, advocacy, account management, and business development in a fintech startup environment.

As a Customer Success Engineer, you'll guide clients in integrating APIs, troubleshoot issues, provide training, and maintain documentation.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

The Customer Success Associate will ensure customer satisfaction and retention, provide training, and collaborate with teams to enhance customer experiences.

The Majors Customer Success Manager ensures successful implementation for strategic customers, builds relationships, and coordinates with internal teams to exceed customer expectations.

The Associate Customer Success Manager will act as a liaison between customers and Five9, addressing concerns, ensuring timely delivery of solutions, and managing high severity requests.

The Customer Success Manager leads high-touch enterprise relationships, ensuring customer engagement, managing projects, and driving value delivery across automotive and mobility sectors.

The Global Vice President of Customer Success will lead the Customer Success organization globally, driving strategy, customer satisfaction, retention, and growth, while fostering a high-performing team culture.

Lead and scale a high-performing Customer Success team, build relationships with key stakeholders, and drive customer retention and advocacy through operational improvements.

The Senior Customer Success Manager will lead Enterprise and Mid-Market customers, driving adoption and retention while collaborating with internal teams.

Responsible for onboarding customers and leading strategies in SEO and content, converting initial engagements into long-term contracts while ensuring customer satisfaction and growth.

The role involves resolving customer support tickets, improving AI support tools, and transitioning to a Customer Success Manager position over 12 months.