Top Remote Jobs in Baltimore, MD

Owns RXNT’s product enablement strategy, LMS, training, documentation, Help Center content, and feature-launch education. The role serves as a subject-matter expert for clinical and practice-management software, supports Sales, Customer Service, Onboarding, and customers, and builds scalable content, automation, and training frameworks. Responsibilities include cross-functional rollout planning, tool adoption, webinar delivery, process improvement, and coordination with Product and Marketing.

Supervises a five-person Claims team responsible for resolving customer deductions, credits, unapplied cash, short payments, and account discrepancies. Oversees workloads, performance, escalations, reporting, controls, and SAP record accuracy. Partners cross-functionally with Customer Service, Sales, Credit and Collections, Cash Application, and Trade Operations to resolve issues, improve working capital, identify root causes, and implement sustainable process improvements.

Provides technical leadership for enterprise-scale software supporting healthcare revenue cycle operations. Designs scalable applications, APIs, microservices, integrations, cloud-native solutions, and healthcare interoperability workflows using HL7, FHIR, and EDI/X12. Leads architecture, automation, security, performance, code reviews, troubleshooting, modernization, and technical strategy while collaborating with product, operations, analytics, infrastructure, and engineering teams.

Manage and grow a portfolio of customer accounts through renewals, retention, upsells, and expansion. Build trusted relationships, understand manufacturing workflows, uncover customer problems, and lead discovery, demonstrations, proposals, negotiations, and closes. Use AI tools, automation, low-code development, and prototypes to explore solutions. Collaborate with Product, Engineering, Launch, and Support while maintaining account health, forecasts, and expansion pipelines.

Lead partner-led marketing initiatives: design and execute GTM strategies, manage MDF-funded campaigns and agencies, enable partners with playbooks and training, drive demand generation, measure performance, and optimize campaigns to maximize ROI.

Lead and scale Mattermost’s global technical presales engineering team. Establish standardized demos, discovery processes, reference architectures, and proof-of-concept playbooks for security-sensitive enterprise and public-sector buyers. Partner with sales on strategic pursuits, coach and develop Sales Engineers, measure technical win rates and productivity, maintain product certification, and communicate customer feedback to Product, Engineering, and Security. The role requires executive-level technical communication and expertise with self-hosted, on-premises, and air-gapped deployments.

Administer Windows servers, Azure Government Cloud environments, Active Directory, Group Policy, DNS, firewalls, backups, disaster recovery, vulnerability scanning, patching, and compliance controls. Create system documentation, automate administrative and audit functions, support containerization and SDLC initiatives, analyze infrastructure improvements, and provide Tier 3 technical support. The role requires adherence to DoD STIG, NIST, and regulatory standards while serving as a system administration subject matter expert.

Supports corporate counsel, legal, privacy, compliance, and licensure teams through legal research, case review, document preparation, contract and records management, deadline tracking, and internal client coordination. Maintains legal systems, templates, corporate records, certifications, and reports while assisting with contracts, partnerships, sponsorships, and other corporate matters. The role requires strong organization, problem-solving, writing, business-process analysis, and attention to detail.

Administer and optimize Workday Scheduling, Time & Attendance, and Absence modules. Configure business processes, time calculations, schedules, accruals, absence plans, security, and eligibility rules. Manage testing, releases, support tickets, reporting, dashboards, documentation, compliance, and continuous improvement. Partner with Payroll, HRIS, Legal, and People Experience to ensure accurate, scalable, and compliant workforce management processes.

Leads regional performance and growth across the New York metropolitan area by supervising and developing Executive Directors, strengthening volunteer and board engagement, driving fundraising and donor development, aligning communications, and advancing organizational strategy. Uses financial data and KPIs to identify opportunities, manage risks, improve fundraising ROI, and build a high-performance leadership culture. Requires extensive travel throughout the region to engage volunteers, supporters, boards, and community partners.