Lead large-scale digital service platform and CRM integration projects across cross-functional teams. Drive project governance, stakeholder alignment, risk management, and delivery from concept through execution. Build project plans, dashboards, and executive summaries, translate business strategy into actionable scope and success metrics, and ensure on-time, on-budget delivery while facilitating collaboration across product, engineering, analytics, UX, and operations.

Support the CRO and senior leaders to plan and execute strategic initiatives for the Colombia market. Lead high-complexity projects, coordinate cross-functional dependencies, maintain governance artifacts, and produce executive-ready materials and performance dashboards to drive informed decisions.

Lead acquisition integration efforts across people, process, data, and technology within the TruOps Salesforce ecosystem. Design and improve integration playbooks, govern execution, track dependencies and risks, document requirements, run cross-functional readiness activities, and advise stakeholders to enable scalable, repeatable onboarding of acquired businesses.