Top Operations & Support Jobs

Monitor and manage critical IT events and incidents in a 24/7 environment, including shift and on-call coverage. Own account-level IT and network strategies, present technical solutions to clients and technical teams, document best practices, and support multi-platform, multi-vendor data center and distributed computing environments. The role requires independent problem solving, innovation, and contributions to performance metrics and deliverables.

Own the GTM systems infrastructure and enablement operations, including Salesforce architecture, integrations, tool implementation, vendor relationships, support queues, onboarding, knowledge bases, and lead-to-cash process documentation. Resolve operational bottlenecks through process redesign, automation, and tooling changes while partnering with IT, Engineering, RevOps, and leadership on technical requirements and systems roadmaps.

Leads project document control for a major bridge and highway construction project. Responsibilities include maintaining, coding, filing, distributing, and transmitting project records; coordinating with clients and third parties; implementing document management strategies and procedures; managing related contracts; identifying risks; supporting budgets and execution; and ensuring effective information flow across project teams.

Supervises daily Contract Services operations, including staffing, workflow coverage, contract accuracy, quality control, compliance, and service levels. Leads and develops coordinators through onboarding, coaching, training, and performance management. Handles escalations, monitors productivity and suspense aging, analyzes operational metrics, maintains procedures, and partners cross-functionally to improve efficiency and customer satisfaction.

Supervise and develop Vacation Advisors through coaching, side-by-side and recorded call monitoring, QA verification, and performance tracking. Manage attendance, schedule adherence, PTO and schedule exceptions, coordinate with other departments to ensure sales comply with guidelines, and follow up on system or availability issues.

Leads Alpaca’s global Corporate Actions function across U.S. and international markets. Oversees mandatory and voluntary events, supervisory controls, reconciliations, incident management, exception handling, team performance, and operational risk. Partners with Product, Engineering, Trading, Ledger, Security Master, and Operations teams to improve system synchronization, automation, observability, and scalability. Builds global operating standards across custodians, currencies, tax regimes, depositories, and market conventions while developing team expertise and succession coverage.

Manage front desk operations in a San Diego law office, serving as the first point of contact for clients and visitors. Responsibilities include coordinating conference rooms and office bookings, handling high-volume calls, routing communications, performing data entry and administrative tasks, maintaining office areas, supporting staff, and distributing mail and deliveries. The role is fully on-site, Monday through Friday, and requires professional client service, organization, communication skills, and the ability to lift up to 25 pounds.

Supports company-wide administrative operations through filing, data entry, retirement transaction processing, document and disclosure maintenance, account statement generation, plan contact updates, inbox and mail management, inventory tracking, and recurring administrative tasks. The role also assists with employee events and meetings while ensuring accurate records, effective communication, and consistent procedures across departments.

Provides administrative support across departments through data entry, filing, document and disclosure maintenance, account statement generation, email and mail coordination, office supply management, and recurring administrative tasks. The role also supports employee events, staff meetings, systems documentation, and plan contact updates. Success requires accuracy, organization, communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Diagnose, troubleshoot, disassemble, repair, and reassemble laptops, desktops, tablets, all-in-one computers, peripherals, and related software. Determine equipment repairability, perform component replacements and software installations, and meet daily repair productivity metrics. Maintain an organized warehouse, follow safety and quality procedures, support a positive team environment, and work under physically demanding warehouse conditions.

Owns day-to-day San Diego workplace operations, including facilities, vendors, supplies, access, visitors, events, employee programs, onboarding, and offboarding coordination. Improves recurring processes through systems, AI, and automation; manages cross-functional projects; and provides a thoughtful, reliable employee experience in a predominantly onsite environment.