Top Operations & Support Jobs

Provides member and student support for computer-based and instructor-led training programs. Responsibilities include preparing and monitoring CBT labs, scheduling courses, managing student testing and cards, assisting instructors and member companies, troubleshooting basic IT issues, maintaining supplies, enforcing lab security procedures, and greeting students. The role also supports front-desk operations, requires professional communication, and may involve variable schedules, overtime, and occasional Saturday training.

Provides member and student support for computer-based and instructor-led training. Responsibilities include operating CBT lab computers, scheduling courses, monitoring testing, issuing cards, assisting instructors and member companies, troubleshooting basic IT issues, maintaining lab security, preparing rooms, greeting students, and supporting front-desk operations. The role requires dependable communication, basic computer skills, English grammar knowledge, and the ability to stand and move for extended periods.

Supports member services and computer-based training operations by greeting students, scheduling courses, monitoring testing, issuing cards, assisting instructors and member companies, troubleshooting basic IT issues, and maintaining secure, orderly CBT labs. The role also supports front-desk activities, prepares classrooms, manages supplies, follows lab security procedures, and may work varied schedules, Saturdays, and overtime.

Supports Workday Talent Management and broader HR technology solutions by gathering requirements, configuring and optimizing systems, documenting processes, testing enhancements, developing reports, troubleshooting issues, and supporting implementations and releases. Partners with HR leaders, product owners, IT teams, and stakeholders to improve talent processes, automation, data quality, governance, and user experience. Manages multiple initiatives and contributes to continuous improvement and knowledge sharing.

Provides executive and site support to the VP and Chief of Staff of Pharmacy Services. Responsibilities include managing complex calendars, travel, expenses, meetings, presentations, communications, confidential information, deliverables, and stakeholder inquiries. The role also coordinates Chicago office operations, space planning, supplies, facilities requests, meeting logistics, AV setup, catering, and colleague engagement activities. This is a hybrid position requiring three days per week in the Chicago office.

Provide empathetic customer support through phone, email, and chat; resolve questions, complaints, escalations, and shipping issues; guide customers through Nutrafol products and website; build product expertise; manage queues and ad hoc projects; and identify ways to improve the customer experience. The role is fully remote for Pacific timezone candidates, with a Tuesday-Saturday schedule.

Provides pre- and post-award grant administration for the College of Engineering. Responsibilities include interpreting sponsor requirements, coordinating proposals and awards, supporting contracts, budgets, cost share, forecasting, financial management, compliance monitoring, and training faculty and staff on sponsored-project policies and procedures.

Provides proactive administrative and project support to senior leaders, including complex calendar management, meeting and event coordination, domestic and international travel arrangements, interview scheduling, onboarding, vendor coordination, expense processing, records maintenance, and executive communications. The role manages competing priorities independently, supports company events, maintains confidentiality, and builds cross-functional relationships in a fast-paced environment.

Provides hardware and software support, employee onboarding and offboarding, helpdesk administration, application and system integration support, cybersecurity awareness training, endpoint protection, IT inventory management, vendor coordination, reporting, and HIPAA compliance. Troubleshoots technical issues, maintains reliable infrastructure, supports software implementations, and recommends technology improvements.

Provides onboarding, offboarding, hardware and software provisioning, helpdesk support, systems integration maintenance, cybersecurity awareness training, endpoint protection, asset management, vendor software support, and IT compliance. Troubleshoots technical issues, maintains reporting infrastructure and inventory records, supports HIPAA compliance, coordinates technology purchases, and recommends improvements to organizational systems.

Contact medical providers by phone, email, and chat to retrieve medical records and bills for personal injury law firms. Manage assigned requests, complete authorizations, track progress in an internal system, resolve issues, and maintain professional relationships while meeting daily goals in an organized, on-site office environment.

Provides agency support by managing client files, validating and entering agency management system data, processing documents, interface items, commissions, and billing items, and assisting colleagues with software troubleshooting. The role conducts research, maintains data quality, follows workflows and performance standards, and works collaboratively. Some travel may be required. An associate degree with three years of relevant experience or an equivalent combination is required; insurance licensing and technical support or agency management system experience are preferred.

Supports sales representatives by processing orders, maintaining customer and job records in ServiceTitan, preparing purchase orders, coordinating with vendors, tracking materials and lead times, communicating with customers and builders, and ensuring installation readiness. The role requires strong organization, attention to detail, professional communication, and the ability to manage multiple orders and deadlines.

Leads process improvement and continuous improvement initiatives within FEP clinical and utilization management operations. Identifies performance opportunities, researches and implements best practices, develops metrics, serves as an internal consultant, and creates enterprise-wide improvement plans. Requires strong analytical, communication, leadership, project management, business analysis, and advanced Excel skills, with experience in Agile delivery and relevant FEP systems preferred.

Leads enterprise-wide continuous improvement initiatives using Lean Six Sigma, process optimization, and operational excellence methods. Identifies improvement opportunities, develops best practices and performance metrics, provides internal consulting, and drives cross-functional implementation. Directs project teams, develops data-driven recommendations, manages multiple initiatives, and presents executive-level insights. Requires significant process improvement, project management, business analysis, and leadership experience, with healthcare payer experience and Lean Six Sigma expertise preferred.

Supervise the firm’s intellectual property docketing function for U.S. and foreign patent and trademark matters. Lead and mentor docketing staff, coordinate workloads, ensure accurate deadline and correspondence tracking, support quality assurance and audits, maintain procedures, and serve as a subject matter expert for IP management systems. Analyze operational metrics, support system upgrades and workflow improvements, and collaborate with attorneys, paralegals, vendors, IT, and leadership.

Supervise and support intellectual property docketing operations for U.S. and foreign patent and trademark matters. Lead team workloads, training, performance support, quality assurance, audits, and risk mitigation. Maintain docket accuracy, procedures, workflows, and system data integrity while serving as a resource to attorneys and staff. Support IP management system upgrades, reporting, productivity analysis, and cross-functional process improvements involving attorneys, paralegals, vendors, IT, and leadership.