Hilton Grand Vacations

Supervisor Call Transfer

Reposted 7 Days Ago

Be an Early Applicant

Orlando, FL, USA

In-Office

Mid level

Travel

The Role

Supervise and develop Vacation Advisors through coaching, side-by-side and recorded call monitoring, QA verification, and performance tracking. Manage attendance, schedule adherence, PTO and schedule exceptions, coordinate with other departments to ensure sales comply with guidelines, and follow up on system or availability issues.

Summary Generated by Built In

Essential functions

Coaching and developing front line Vacation Advisors
Side by side and recorded call monitoring
Tracking attendance, schedule adherence and sales performance at the team member level
Work with other departments to ensure all package sales are within sales guidelines

Responsibilities

Supportive functions

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Follow up on any system issues with TDI
Verify room and tour availability as needed
Confirm QA process has been followed as directed
Handle PTO and schedule exception requests for team members

Qualifications

Why do Team Members Like Working for us?

HGV now offers Medical/Dental Benefits and many other on Day One!
Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Skills Required

Coach and develop front-line Vacation Advisors
Perform side-by-side and recorded call monitoring
Track attendance, schedule adherence, and individual sales performance
Ensure package sales comply with sales guidelines in coordination with other departments
Follow up on system issues with TDI
Verify room and tour availability as needed
Confirm QA processes are followed as directed
Handle PTO and schedule exception requests for team members

Hilton Grand Vacations Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.

Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.