Top Operations & Support Jobs

Coordinate remote vehicle deliveries, pick-ups, and drop-offs while providing concierge-level client service. Manage appointments, personalized communications, and use video conferencing, e-signature, and CRM tools to ensure seamless, flexible, customer-centric experiences.

Provide operational database services for SQL Server environments: install, configure, upgrade, backup/recovery, security, performance tuning, capacity planning, incident/request resolution, change management, documentation, and 24x7 support while coordinating with development and IT teams.

Provide frontline IT help desk support across channels and departments; administer Windows Server and Active Directory; deploy patches and image workstations; configure networking, firewalls, VPNs and cabling; manage Azure AD/Entra ID, Microsoft 365, mobile device management, backups (Veeam/Windows Backup), and perform restore testing; occasional travel and rare after-hours response.

Lead implementation of Curricular Practical Training (CPT) for the I-MBA, build employer relationships to create CPT/internship/full-time opportunities across San Jose campus programs, serve as Designated School Official ensuring F-1/M-1 SEVIS compliance, collaborate with advisors and career staff, and facilitate cross-departmental data sharing to support student career development.

Greet and assist guests, answer and route calls, perform front desk administrative tasks (mail, shipping, supplies), maintain professionalism and confidentiality, recognize and report suspected fraud, and prioritize customer needs in a fast-paced environment.

Provide HSPD-12 and PACS/LACS customer support for ICE PCIF managers and PIV cardholders: manage consumables and equipment inventory, assist with PIN resets and troubleshooting, handle lost/stolen PIV processes, coordinate centrally printed PIV card production and shipping, and provide fingerprint services for background investigations.

Administer and maintain the SAP Concur platform across Expense, Invoice, Travel, Request, and integrations. Responsibilities include user lifecycle management, profiles, groups, roles, permissions, delegate/approver configuration, access/security management, and supporting integrations and platform configurations.

Provide primary DBA support for DB2 on Z Series mainframe and new database installs. Responsibilities include table reorgs, indexing, partitioning, performance tuning, automation and scheduling (Zeke), extensive use of JCL, Easytrieve, and REXX. Maintain data dictionaries, logical and physical models, database schemas and application objects, perform capacity planning, manage installs/patches/upgrades, HA, security, backups, restores, exports/imports, and environment tuning.

Lead strategic and operational programs to optimize Sales, SDR, and Channel processes. Use analytics, automation, and tooling to improve pipeline health, forecast accuracy, and customer retention. Build dashboards, identify at-risk accounts, implement scalable processes, and partner with leadership to translate data into actionable revenue-driving initiatives.

Provides general office and administrative support, including filing, data entry, document processing, recordkeeping, and communications. The role also cross-trains in vehicle title and DMV processing, accounts payable invoice and expense tracking, and accounts receivable payment and balance management. This part-time position offers training and potential growth to full-time employment.