The Role
Provide frontline IT help desk support across channels and departments; administer Windows Server and Active Directory; deploy patches and image workstations; configure networking, firewalls, VPNs and cabling; manage Azure AD/Entra ID, Microsoft 365, mobile device management, backups (Veeam/Windows Backup), and perform restore testing; occasional travel and rare after-hours response.
Summary Generated by Built In
RLC, LLC is looking for a self-motivated IT Help Desk Support Technician to join our team. You'll be the front line for resolving employee tech issues—via tickets, phone, email, and in-person—while also taking on infrastructure and special projects to grow our IT systems. This role suits someone who works well independently, is comfortable traveling to remote sites occasionally, and can respond to rare after-hours emergencies.
What You'll Do
Provide day-to-day help desk support and hands-on training across all departments; monitor and validate backup jobs and perform restore testing; administer Windows Server (AD, DNS, DHCP, GPO, File Services, Hyper-V) and manage Active Directory; deploy patches and software updates via tools like Intune, WSUS, or PDQ Deploy; configure and troubleshoot routers, switches, VLANs, firewalls, and VPNs, including running and terminating Cat5e/Cat6 cabling; build and image Windows workstations and manage hardware/software inventory; administer Azure AD (Entra ID), Microsoft 365, and hybrid identity/MFA; and manage iPads and mobile devices via Intune or Jamf Pro.
What You'll Need
Associate degree or equivalent certifications plus 3–5 years of IT support experience, CompTIA A+ certification (or equivalent hands-on experience), strong knowledge of Windows Server 2016–2025 administration, experience with automated deployment tools, hands-on networking and cabling skills, familiarity with Azure/Entra ID and Microsoft 365 administration, backup solution experience (Veeam or Windows Server Backup), and strong Excel/Word proficiency. A valid driver's license is required for travel to remote locations.
Nice to Have
Network+, Security+, or AZ-104/MD-102 certification; experience with Cisco, Meraki, or Ubiquiti gear; PowerShell scripting; SharePoint or SQL Server experience.
What You'll Do
Provide day-to-day help desk support and hands-on training across all departments; monitor and validate backup jobs and perform restore testing; administer Windows Server (AD, DNS, DHCP, GPO, File Services, Hyper-V) and manage Active Directory; deploy patches and software updates via tools like Intune, WSUS, or PDQ Deploy; configure and troubleshoot routers, switches, VLANs, firewalls, and VPNs, including running and terminating Cat5e/Cat6 cabling; build and image Windows workstations and manage hardware/software inventory; administer Azure AD (Entra ID), Microsoft 365, and hybrid identity/MFA; and manage iPads and mobile devices via Intune or Jamf Pro.
What You'll Need
Associate degree or equivalent certifications plus 3–5 years of IT support experience, CompTIA A+ certification (or equivalent hands-on experience), strong knowledge of Windows Server 2016–2025 administration, experience with automated deployment tools, hands-on networking and cabling skills, familiarity with Azure/Entra ID and Microsoft 365 administration, backup solution experience (Veeam or Windows Server Backup), and strong Excel/Word proficiency. A valid driver's license is required for travel to remote locations.
Nice to Have
Network+, Security+, or AZ-104/MD-102 certification; experience with Cisco, Meraki, or Ubiquiti gear; PowerShell scripting; SharePoint or SQL Server experience.
Skills Required
- Associate degree or equivalent certifications plus 3-5 years of IT support experience
- CompTIA A+ certification or equivalent hands-on experience
- Strong knowledge of Windows Server 2016-2025 administration (AD, DNS, DHCP, GPO, File Services, Hyper-V)
- Experience with automated deployment tools (Intune, WSUS, PDQ Deploy)
- Hands-on networking and cabling skills (routers, switches, VLANs, firewalls, VPNs, Cat5e/Cat6 termination)
- Familiarity with Azure AD (Entra ID), Microsoft 365 administration, and hybrid identity/MFA
- Backup solution experience (Veeam or Windows Server Backup) and restore testing
- Strong Microsoft Excel and Word proficiency
- Valid driver's license for travel to remote locations
- Experience managing mobile devices via Intune or Jamf Pro
- Network+, Security+, or AZ-104/MD-102 certification
- Experience with Cisco, Meraki, or Ubiquiti networking gear
- PowerShell scripting experience
- SharePoint or SQL Server experience
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The Company
What We Do
RLC is the largest privately-held helicopter operator in the Gulf of Mexico, providing helicopter support services to oil and gas producers.
