Top Operations & Support Jobs

Implement, configure, and maintain Microsoft Dynamics 365 CRM. Collaborate with sales and marketing to gather requirements, design solutions, manage integrations, migrations, and data integrity. Support testing, training, deployment, performance monitoring, troubleshooting, and end-user support while partnering with IT, architects, and product teams to optimize CRM for B2C lifecycle management.

Manage and secure Citrix infrastructure for a government-facing client: perform administration, upgrades, monitoring, performance management, issue resolution, and modernization recommendations while leading technical efforts and translating metrics into actionable insights.

Lead workforce capacity modeling, forecasting, and staffing strategy for Care Team operations. Build tools, dashboards, and processes to align resourcing with growth, support hiring and onboarding timelines, and analyze utilization to drive operational improvements across Care, Product, Marketing, and Finance.

Designs and implements standardized IT processes (security/compliance, incident/problem/change/configuration/asset management) based on ITIL, SDLC and BRMS. Identifies tooling, defines alert protocols, establishes compliance metrics, trains teams, and partners with project managers on effort and timelines.

Serve as the technical gatekeeper between sales and manufacturing: validate pricing, audit and clean custom truck specifications, resolve configuration conflicts, author change orders, convert Quote Writer files into Excel for downstream teams, and support dealers and pre-sales to ensure production-ready builds.

Schedule and coordinate remote network technicians for turn-up activities, manage turn-up tickets, communicate with internal teams and vendors, and ensure timely resolution of technical or scheduling issues.

Provide entry-level technical support for enterprise systems: troubleshoot issues, respond to service requests, support Microsoft Dynamics 365, diagnose connectivity and data problems, assist with equipment configuration and asset management, test features, document updates, automate tasks, and deliver customer service while working alongside system engineers and business partners in a professional office environment.

Lead enrollment, compliance, and eligibility operations across centers and family homes. Develop strategies, monitor KPIs, manage enrollment systems and reporting, ensure federal/state regulation adherence, support growth planning, oversee audits and appeals, partner with districts and IT, and supervise an enrollment team to drive access and compliance.

Review, validate, and enter case and legal data from multiple sources; create and manage case files; prepare reports and correspondence; track status and deadlines; provide timely status updates and support FBI asset-forfeiture investigations.

Partner with firm leadership to run high-priority initiatives, lead cross-functional projects, design AI-powered operating processes, remove operational bottlenecks, and implement firm-wide communications and follow-through to increase team leverage and effectiveness.