Top Operations & Support Jobs

This posting has no current openings; applicants are invited to submit a general application for future roles. Sea Breeze is a family-owned beverage manufacturer and distributor serving restaurants, bars, schools, and other facilities in the NY-NJ metro area.

Entry-level trainee role to learn insurance procedures, obtain a Maryland Life and Health License, respond to certificate requests, process endorsements, and maintain client and policy data in the agency management system while supporting account management tasks.

Lead technical support strategy and operations: hire, train, and manage support teams; design processes to ensure efficient problem resolution and high product support quality.

Provide advanced Unix/Linux system administration and operational support for virtualized and physical servers (Solaris and RedHat). Manage capacity, performance, backups, DR testing, VMware virtualization, storage (NAS/SAN, LVM/SVM, ZFS/UFS), patching and boot processes (PXE, Grub, Kickstart). Troubleshoot hardware/software, follow change management, support audits/compliance, and participate in on-call and cross-site team activities.

Implement, configure, and maintain Microsoft Dynamics 365 CRM. Collaborate with sales and marketing to gather requirements, design solutions, manage integrations, migrations, and data integrity. Support testing, training, deployment, performance monitoring, troubleshooting, and end-user support while partnering with IT, architects, and product teams to optimize CRM for B2C lifecycle management.

Manage and secure Citrix infrastructure for a government-facing client: perform administration, upgrades, monitoring, performance management, issue resolution, and modernization recommendations while leading technical efforts and translating metrics into actionable insights.

Lead workforce capacity modeling, forecasting, and staffing strategy for Care Team operations. Build tools, dashboards, and processes to align resourcing with growth, support hiring and onboarding timelines, and analyze utilization to drive operational improvements across Care, Product, Marketing, and Finance.

Designs and implements standardized IT processes (security/compliance, incident/problem/change/configuration/asset management) based on ITIL, SDLC and BRMS. Identifies tooling, defines alert protocols, establishes compliance metrics, trains teams, and partners with project managers on effort and timelines.

Serve as the technical gatekeeper between sales and manufacturing: validate pricing, audit and clean custom truck specifications, resolve configuration conflicts, author change orders, convert Quote Writer files into Excel for downstream teams, and support dealers and pre-sales to ensure production-ready builds.

Schedule and coordinate remote network technicians for turn-up activities, manage turn-up tickets, communicate with internal teams and vendors, and ensure timely resolution of technical or scheduling issues.