Top Operations & Support Jobs

The Chief Operating Officer will report to the CEO and oversee company locations, store leaders, operational infrastructure, organizational structure, and growth initiatives. Responsibilities include developing business strategies, improving sales, profitability, cash flow, processes, and staffing, managing vendor relationships, and building a strong company culture. The role requires senior operational leadership, P&L accountability, startup experience, staff development, service expertise, and knowledge of state and local laws.

Architects, documents, and improves enterprise business processes spanning lead generation, business development, project delivery, billing, revenue recognition, and cash application. Partners with business, finance, operations, technology, and executive stakeholders to create process maps, governance standards, transformation roadmaps, and future-state designs. Facilitates workshops, identifies risks and control gaps, supports ERP modernization, evaluates workflow improvements, and develops executive-ready recommendations and documentation. Travel up to 10% is required.

The Chief of Staff will support the CEO in GTM operations, enhance cross-functional clarity, and act as an external representative for Onehouse, driving company growth through strategic execution and operations management.

Own customer and internal operations, including implementation tracking, sales-to-deployment handoffs, support processes, operating cadences, metrics, reporting, and AI-enabled automation. Drive enterprise deployments, design scalable workflows, monitor customer health, improve issue resolution, and lead cross-functional operational initiatives. The role partners closely with founders and teams across sales, engineering, implementation, support, and customer success in an in-person New York City environment.

Provides frontline Tier 1 technical support through phone, email, chat, and ticketing systems. Resolves basic hardware, software, account, peripheral, and network connectivity issues; installs and updates software; manages password resets and access problems; documents incidents and resolutions; maintains asset records; escalates complex issues; contributes to knowledge-base content; and supports mission-essential weekend operations.

Supports daily operations for an emergency accommodation voucher program serving families and pregnant people in crisis. Responsibilities include client reception and referrals, phone and appointment management, data entry, quality improvement checks, package and food distribution, supply ordering, hotel partner coordination, staff transportation, calendar maintenance, meeting minutes, resource research, and general administrative support.

Thiess is accepting resumes for a talent pipeline to identify candidates for future mining, resource solutions, land reclamation, engineering, and site-based opportunities across the United States. Applicants should submit an up-to-date resume, areas of interest, and any relevant certificates. The recruiting team will retain submitted information and contact candidates when suitable openings arise. Selected U.S. employees must complete applicable post-offer drug, alcohol, medical, and qualification checks.

Provide multichannel customer support through calls, email, live chat, outreach, and social media. Resolve issues on first contact, build lasting customer relationships, follow through on commitments, maintain service policies, complete managerial requests, and help improve the customer experience. The role requires strong communication, computer proficiency, typing speed, customer service expertise, and a strong work ethic.

Manage department-wide operations, including labor, productivity, safety, quality control, budgets, inventory, equipment, vendors, and customer satisfaction. Recruit, train, schedule, coach, and evaluate employees while maintaining compliance with OSHA and company HSE policies. Oversee operational workflows, profitability, invoices, maintenance, rentals, and inventory effectiveness. Resolve employee and customer issues, implement process improvements, and collaborate with operations, human resources, safety, inventory, and client-relations teams.

Manage a portfolio of 8–10 condominium and HOA communities while serving as liaison to boards, homeowners, and vendors. Responsibilities include overseeing budgets, contracts, bidding, inspections, projects, financial reporting, vendor performance, and board meeting follow-up. The role requires building trusted relationships, communicating proactively, managing competing priorities, conducting regular site visits, and attending meetings outside normal working hours.