The Role
Provide multichannel customer support through calls, email, live chat, outreach, and social media. Resolve issues on first contact, build lasting customer relationships, follow through on commitments, maintain service policies, complete managerial requests, and help improve the customer experience. The role requires strong communication, computer proficiency, typing speed, customer service expertise, and a strong work ethic.
Summary Generated by Built In
This is a remote position.
eCommerce CSR
Full-time
Remote - Philippines
Summary
Customer Service Representatives report into our Customer Service Manager. This role emphasizes ownership of every interaction in order to drive customer satisfaction and increase profitability for the business. This is an incredibly important position that is responsible for casting our company vision: spreading audio bliss through thoughtful product curation, accurate information, and expert advice - one person at a time.
Duties/Responsibilities
- Provide timely support to customer inquiries across any channel; inbound calls, outreach, email live chat and social media.
- Deliver upon our best in-class customer experience.
- Create and foster lasting customer relationships.
- Take accountability for your customers and solve their problems on the first contact by mastering the customer journey and ensure customers realize their desired outcome.
- Follow through with commitments/promises to our guests.
- Complete managerial requests.
- Manage upwards and help us better our service experience.
- Maintain company policy on service requests.
- Additional duties and responsibilities may be assigned as necessitated by business needs.
Required Abilities/Skills
- Strong proficiency with computer applications.
- Typing Speed: 45 WPM.
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Team player with a very strong work ethic and high energy level.
Education & Experience
- Diploma or Bachelor's Degree preferred.
- 2+ years Customer Service or Sales experience required.
Salary Budget
$7 per hour
How To Apply
Please submit your application at zurl.to/DUiK?source=CareerSite.
Skills Required
- 2+ years of customer service or sales experience
- Strong proficiency with computer applications
- Typing speed of 45 words per minute
- Excellent verbal and written communication skills
- Exceptional customer service skills
- Team player with a strong work ethic and high energy level
- Diploma or bachelor's degree
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The Company
What We Do
Sonic Electronix is an award-winning e-commerce retailer specializing in car audio and consumer electronics, offering a wide range of products from top brands. Founded in 2000, it aims to be a premier online shopping destination for these items.
