Top Operations & Support Jobs

Lead B2B service platform strategy across Salesforce Service Cloud and Experience Cloud to drive automation-first and self-service transformations. Own governance, roadmap, metrics, and platform standards; reduce avoidable ticket volume; implement AI/automation; optimize case management, routing, knowledge, and portals; build business cases and measure outcomes; and recruit, coach, and develop a high-performing Salesforce and service operations team.

Perform preventative maintenance and repairs on facility infrastructure, ensuring compliance with safety standards, and coordinating needs with management. Requires mechanical troubleshooting and various maintenance skills.

Support claims organization by analyzing and redesigning workflows, coordinating and delivering multiple projects, performing root-cause analysis, producing process maps and documentation, tracking KPIs, and enabling cross-functional adoption through training and influence.

Act as a strategic, operational partner to the SVP of Revenue Strategy: manage calendar and communications, plan complex travel, liaise with senior stakeholders, run operational continuity (expenses, agendas, action tracking), plan onsites and events, lead high-impact special projects, and model company culture and operating principles.

Provide high-level administrative and communications support to the CIO and Global IT team: manage calendars, travel, expenses, meetings, reports, and special projects; act as CIO proxy, lead strategic initiatives, analyze metrics, and build executive-level relationships while maintaining confidentiality and organizational effectiveness in a hybrid workplace.

Owner of company-wide operational outcomes: run and verify long-lived AI agents to move measurable metrics (first: hiring candidate-to-decision latency), build operating cadence, run back-office/finance/vendor operations, design an ownership program, and grow a human-workforce platform. You model complex systems, instrument processes, write clear specs, and ship operational products inside the company AI brain (Cortex).

Lead design, build, and support of Salesforce for RevOps: implement declarative solutions, manage data quality, administer security and users, integrate GTM tools, build reports/dashboards, troubleshoot issues, document systems, and evaluate/implement AI capabilities to support sales and customer success teams.

Support Continuous Improvement projects by analyzing business goals, mapping processes, gathering and analyzing data, updating documentation, estimating costs/benefits, resolving operational issues, and helping launch new initiatives across business units.

Provide front-line technical support via phone, email, and live chat; triage and manage tickets, resolve product and account issues, escalate complex cases, maintain product knowledge, and collaborate with team members to ensure excellent customer experiences during the 3:00pm–11:00pm CST shift.

Provide frontline technical support to traders via phone, email, and chat. Diagnose and resolve hardware, OS, networking, connectivity, and platform issues across desktop, web, and mobile. Document tickets in Salesforce and JIRA, escalate complex problems to Engineering, test updates in staging, and help educate users on platform navigation and customization.