Top Operations & Support Jobs

As a Field Technician, you will troubleshoot display issues, conduct in-store checks, and communicate with the operations team, ensuring the smooth operation of media devices.

The Production Assistant supports the production team by preparing for video shoots, logging video assets, and organizing production paperwork and catering.

The Content Moderation Specialist will review content submissions, drive quality management, use data analytics to identify trends, and project manage key initiatives while ensuring adherence to community guidelines.

Partner with functional leaders to run growth and operational experiments across marketing, sales, and customer experience. Build AI-powered tools, identify and close operational gaps, design and execute tests, and own cross-functional projects from concept through launch to drive measurable business outcomes.

The Executive Assistant provides high-level administrative support to CAPS leadership, managing calendars, travel, expenses, and operational tasks while ensuring efficiency and confidentiality in communications and meetings.

Lead strategic direction, integration, and optimization of collaboration platforms at MassMutual, focusing on AI enablement, operational efficiency, and team management. Drive platform adoption and modernization through AI capabilities and stakeholder collaboration.

Design, deliver, and maintain onboarding and continuing education for Homeowners, Liability, and Auto claims. Create instructional content (VILT, e-learning, simulations), assess training needs via claims data and KPIs, run train-the-trainer and coaching programs, manage LMS content, and report on training effectiveness to claims leadership.

Lead and scale Deal Desk as a strategic partner to Sales, Finance, and Legal. Shape deal strategy, formalize workflows and SLAs, ensure clean closed-won data, own deal tooling (CRM/CPQ/CLM), monitor KPIs, and reduce exceptions to enable downstream automation and predictable revenue operations.

Partner with C-level leaders to drive strategic initiatives, coordinate cross-functional projects, streamline operations, prepare executive materials, represent the CEO, and lead special projects (fundraising, partnerships, expansion) to accelerate company growth.

The Strategy & Operations Manager will lead high-priority initiatives, conduct analysis, manage operational enhancements, and collaborate across departments to improve business performance.