Top Operations & Support Jobs

Provides administrative and data support for functional areas or business units. Responsibilities include collecting, verifying, analyzing, and reporting information; preparing reports, timelines, presentations, and correspondence; improving workflows; and communicating functional processes. Requires 3–5 years of administrative support experience and eligibility for a U.S. Secret clearance and Special Program Access.

Supports campaign setup and performance operations by managing application setup components, coordinating cross-functional feedback, troubleshooting technical issues with Engineering and Product, partnering with Analytics on consumer targeting, and identifying error trends. The role is fully remote but limited to Colorado residents, offers up to 25 hours per week, and requires occasional weekend availability.

Manages service delivery for HPC/AI field operations across multiple sites. Leads technical site teams, coordinates customer and technical escalations, oversees service contracts, SLAs, KPIs, risks, staffing, performance management, onboarding, and process improvements. Builds relationships with customers, sales teams, and stakeholders while providing technical and business solutions. The remote role requires approximately 35% travel to customer and field-team sites.

Provide first-line technical support to employees, troubleshoot Windows and macOS systems, maintain computers and mobile devices, resolve ITSM incidents within SLA targets, manage onboarding and offboarding, perform hardware replacements and upgrades, and support multiple locations.

Designs and leads end-to-end business process transformations across Operations, Technology, Risk, Compliance, Legal, and customer experience teams. Responsibilities include current- and future-state process design, Lean analysis, requirements definition, benefit realization, process performance management, automation and AI use-case development, and continuous improvement. The role also establishes process engineering methods, standards, governance, and reusable patterns while influencing senior stakeholders and cross-functional teams without direct authority.

Own and administer the connected go-to-market technology stack, with Salesforce at its core and Customer.io plus routing, enrichment, and engagement platforms around it. Configure declarative Salesforce solutions, lead routing, scoring, marketing automation, integrations, data governance, consent, and campaign tracking. Partner with Marketing, Sales, Customer Success, and RevTech stakeholders to translate requirements into reliable systems, documentation, training, and automation. This is a hands-on senior individual-contributor role focused on data integrity and scalable GTM operations.

Develop business cases, structure deals, and manage pipeline momentum for EliseAI’s emerging AI platforms serving housing operators. The role partners across Sales, Product, and Operations to bring new products to market, translate ambiguous inputs into recommendations, and execute growth initiatives. It is designed for an early-career operator with strong analytical, organizational, communication, and ownership skills who can work in person four to five days per week.

Supports continuous improvement across construction and engineering operations by analyzing workflows, requirements, performance data, and operational challenges. Identifies opportunities for process simplification, automation, and AI-enabled solutions; develops process maps, reports, presentations, and recommendations; and assists with solution testing, implementation, change management, training, and adoption. Collaborates with stakeholders and documents best practices and project outcomes.

Respond to customer inquiries, troubleshoot platform and integration issues, resolve bugs, provide user training, and improve product adoption. Collaborate with implementation, customer success, product, and engineering teams to escalate issues and identify support trends. Manage ticketing and knowledge infrastructure while contributing to future support-team hiring and onboarding.

Develop and execute regional sales strategy and revenue plans; lead cross-functional initiatives, planning, and project management; analyze market, client, and performance data; manage KPI reporting and presentations; and translate complex analyses into recommendations for leadership. The role also supports quota setting, incentive processes, CRM data analysis, and process improvements using AI tools.