Top Operations & Support Jobs

Conduct end-to-end fraud and AML investigations, manage KYC/KYB onboarding queues, perform merchant underwriting and due diligence, validate partners with support and banks, author investigative reports, and help refine FRAML processes to ensure regulatory and internal compliance.

The Senior Procurement Manager oversees sourcing and managing hardware procurement, negotiates contracts, and collaborates with engineering and finance teams on vendor engagements and strategies.

Provide operational and client-facing support for fintech clients by processing daily workflows, identifying and implementing process improvements, analyzing operational data and preparing reports, escalating critical issues, and collaborating across teams to resolve client and processing challenges while enhancing service delivery and client satisfaction.

Lead and grow a partner-facing technical services team to manage escalations, drive operational excellence in case triage/resolution, improve support processes, collaborate across Product/Engineering/Customer Success, and deliver actionable product feedback to improve partner outcomes and scale support operations.

Manage buyer and seller transactions from contract to close by coordinating title, escrow, appraisal, inspection, HOA, and closing workflows; initiate wire transfers; validate documents; track work orders; communicate with clients, agents, lenders, and partners; use Zendesk and internal systems to keep files compliant and on schedule.

Partner with GTM and Managed Growth leaders to translate strategy into execution by building operating cadences, driving cross-functional alignment across Sales, Marketing, Product and Data, coordinating launches and integrations, and owning the Managed Voice of Customer to inform product and GTM priorities.

Lead technical escalations for the ClearLine buy-side platform, troubleshoot complex programmatic ad workflows, use SQL/Python in Snowflake/Databricks to analyze data and automate workflows, leverage AI tools to design scalable operational solutions, produce technical documentation, and coordinate cross-functional fixes with Product, Engineering, and Account Management.

Partner with the Head of Navan Travel Marketplace to manage complex multi-timezone calendars, prepare meeting materials, plan large-scale events and travel, handle expense reconciliation, draft executive communications, run special projects, track action items, and maintain confidentiality while aligning product and engineering teams.

Support and administer enterprise systems and collaboration platforms, manage remote access solutions, troubleshoot user issues, and contribute to projects.

Supervise a call-center customer service team, manage daily operations and workloads, coach and develop staff, handle escalations, monitor performance and SLAs, and collaborate cross-functionally to improve processes and customer satisfaction.