Top Operations & Support Jobs

Lead the Wilmington-based Corporate Actions Entitlements team, overseeing daily production, reconciliations, escalations, reporting, and risk controls. Drive process automation, technology improvements, STP increases, and cross-functional initiatives while building senior partnerships with internal and external stakeholders to ensure accurate, timely processing of cash and stock entitlements.

Lead end-to-end customer delivery and operational excellence for network operations, ensuring SLAs, governance, financial discipline, cross-functional execution, KPI monitoring, resource planning, and team leadership to improve customer experience and profitability.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Partner with 2-3 R&D leaders to manage calendars, meetings, travel, events, and cross-functional projects. Drive coordination, capture action items, apply AI for research and programs, and build relationship and culture across the organization.

Serve as the onsite Phoenix IT lead providing white-glove support to executives and employees across macOS/Windows/mobile. Own onboarding, asset lifecycle, local network monitoring and troubleshooting, Zoom/Teams Rooms and AV readiness, vendor liaison, documentation, mentorship, and site-level project execution in partnership with global IT, Network, and Workplace teams.

The Senior Production Scheduler will manage production schedules, collaborate with stakeholders, and implement improvement strategies to optimize logistics operations.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.

Lead Hireology's IT function for ~200 employees: own cloud and SaaS infrastructure, drive security and SOC 2 readiness, manage vendors and budgets, run the helpdesk, develop a small IT team, and build an IT roadmap aligned to company growth and employee lifecycle workflows.

Provide multi-channel customer support by answering calls, processing orders, tracking shipments, handling returns, troubleshooting issues, documenting interactions, and escalating complex cases. Maintain product and process knowledge, meet quality and service standards, and support a positive customer experience while following company policies and schedules.