Top Operations & Support Jobs

Provide after-hours and weekend travel support: monitor channels, handle flight/hotel/transport disruptions, rebook travel per SOPs, escalate high-impact issues, document actions, and hand off unresolved items to weekday Logistics.

Serve on the ServiceNow Platform team to translate business needs into technical solutions, design UI mock-ups and functional requirements, analyze ITIL processes, identify automation and process improvements, produce technical documentation, and participate in Agile ceremonies to drive adoption and platform governance.

Manage and develop a team of Lead Development Analysts while owning operational reporting, dashboards, forecasts, and performance analysis for License Management and License Audit. Ensure lead quality and sales-readiness, identify bottlenecks, maintain consistent metric definitions, and provide leadership with recurring reports, trends, and insights to drive capacity and process improvements.

Support daily middle-office operations for private credit: reconcile cash and positions, resolve breaks with custodians, manage loan/security administration, assist settlements, liaise with internal teams and external agents, maintain controls and process documentation, and support automation/UAT projects.

Lead strategic planning and operating-model design to improve fleet sales execution. Build cross-functional rhythms, drive transformation opportunities into executable plans, enable executive-ready reporting and dashboards, reduce process friction, and pilot AI/automation to improve planning, reporting, and coordination.

Design, build, and scale corporate IT systems for office and remote employees. Lead complex troubleshooting across endpoints, identity, collaboration, and networks. Automate workflows and build internal tools, maintain standards and documentation, and partner with stakeholders and vendors to improve reliability, security, and user experience.

Perform routine IT operations tasks to deploy, monitor, and maintain enterprise systems. Follow documented troubleshooting steps, resolve standard alerts, escalate unclear issues, and assist senior admins with lifecycle tasks. Communicate within IT operations, adhere to governance, and support system patching and log analysis under supervision.

Lead and manage IT Ops team delivering help desk and sysadmin services, own runbooks and SLAs, drive automation and projects (backup, virtualization, provisioning), handle escalations and cross-team compliance coordination, and hire/mentor staff.

Lead security efforts for client family members and executives, conduct risk assessments, and manage security measures for events and travel. Role requires extensive law enforcement experience and adaptability to non-traditional hours.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.