Top Operations & Support Jobs

Develops and maintains technical and operational documentation for semiconductor PCVD operations, including preventive and corrective maintenance procedures, troubleshooting guides, work instructions, standards, visual instructions, and process flows. Manages document lifecycle, compliance, change control, and audit readiness while collaborating with engineers, technicians, process owners, and safety teams to ensure accurate procedures and improved operational performance.

Provides senior executive administrative support by managing calendars, meetings, travel, expenses, confidential information, correspondence, events, office logistics, records, follow-ups, and stakeholder communication. Resolves scheduling conflicts, anticipates executive needs, tracks deadlines, supports business processes, and mentors junior team members while exercising discretion, judgment, and adaptability.

Processes and resolves complex wireline telecommunications orders through the Universal Order Connect platform. Reviews LSR, LNP, broadband, and related requests; resolves order fallout; coordinates with carriers, customers, trading partners, and offshore teams; maintains operational records; prioritizes urgent orders; escalates issues; improves procedures; and supports associate training.

Provides frontline email, phone, and chat support to real estate agents and MLS partners. Resolves product, technical, and data issues; documents and escalates complex problems with reproduction steps and account details; communicates recurring feedback to internal teams; maintains product knowledge and meets service quality and productivity goals.

Manages the enterprise software asset lifecycle, including procurement, licensing, assignments, renewals, reclamation, retirement, compliance reviews, audits, and certificate expirations. Maintains asset and entitlement records in Ivanti, reconciles usage and procurement data, produces operational and financial reports, supports ticket queues, and identifies cost-saving opportunities. Partners with Procurement, IT, Finance, Legal, Security, and business stakeholders to improve governance, controls, documentation, and software utilization.

Provide on-site and remote technical support for employees across macOS, Windows, hardware, workplace applications, office technology, meeting rooms, and AV systems. Own support requests through resolution, troubleshoot networking and hardware issues, assist with new-hire onboarding, document solutions, and improve support processes. The role is primarily based in the New York office four days per week, with occasional flexibility for events, office moves, and global team coordination.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Provide administrative support to the Growth leadership team by managing complex calendars, coordinating meetings and international travel, processing expenses, organizing events, and serving as a liaison with internal and external stakeholders. The role requires discretion, proactive problem-solving, strong organization, and support for multiple senior leaders. The Executive Assistant will also provide backup coverage for other administrative staff and work onsite at least three days per week in Brooklyn or Midtown Manhattan.

Handles high-volume payment and refund support for business travelers by contacting hotels and vendors, obtaining receipts and folios, collecting updated payment details, issuing pre-authorization forms and virtual credit cards, resolving payment issues, and coordinating credit card reversals. Maintains accurate records and timely updates while managing multiple tasks in a fast-paced, back-office environment.