Top Operations & Support Jobs

Provides comprehensive administrative support to Principals and the CEO by managing calendars, correspondence, travel, meetings, presentations, reports, communications, and events. Acts as a liaison with clients and internal and external contacts, handles errands and administrative tasks, and promotes company culture and core values. Requires strong organization, confidentiality, communication, prioritization, multitasking, and Microsoft Office proficiency.

Provides comprehensive in-office IT support across Windows devices, Microsoft 365, networking, Wi-Fi, printers, meeting rooms, endpoint patching, licensing, onboarding, asset management, procurement, and service desk operations. Troubleshoots hardware and software, administers user accounts and policies, maintains security and compliance processes, supports office technology, manages vendors and inventory, and improves documentation and recurring issue resolution.

Manages day-to-day operations of a residential community, including leasing, resident relations, staff supervision, compliance, marketing, cash management, budgeting, reporting, asset inventory, contractor oversight, and emergency response. Reviews applications and leases, approves operational purchases, supports hiring and performance management, and recommends financial and leasing improvements to the Regional Manager.

Leads the Alexandria residential services team, coaches and develops trades professionals, drives revenue and profitability, monitors KPIs, improves scheduling and productivity, maintains customer satisfaction, and supports recruiting and retention. The role partners with field and office leadership to improve operational efficiency, service quality, safety, and overall business performance.

Owns contact center workforce planning, including forecasting, capacity and headcount modeling, scheduling, real-time adherence, and labor optimization. Builds scalable workforce management tools, processes, models, and reporting; partners with technology, finance, sales, marketing, HR, and operations; and leads WFM analysts. The role identifies root causes, resolves operational issues, improves service levels and revenue performance, and presents staffing recommendations to senior leadership.

Provides receptionist, administrative, and office support for project managers, architects, engineers, and sector leadership. Maintains sub-consultant agreements, task orders, change orders, insurance compliance, W-9s, project communications, reports, technical specifications, RFIs, shop drawing submittals, and project design reports. Coordinates multiple priorities, deadlines, and administrative overflow while working independently with internal and external stakeholders.

Owns change and release management for a regulated technology engagement. Chairs change-control processes, ensures production changes follow automated or auditable procedures, governs the AWS tenancy relationship, and directs Release and Infrastructure Engineers across Terraform, Helm, and CI/CD deployments. Reports change success, incidents, and audit findings to leadership while maintaining risk assessment and rollback discipline.

Provides first-level technical support for hardware, software, networks, user accounts, computers, printers, conferencing systems, and related IT infrastructure. Responsibilities include help desk troubleshooting, onboarding and offboarding accounts, device imaging and inventory management, patching and upgrades, backup and restore operations, equipment shipping, workstation setup, and occasional server support. The role serves both on-site and remote users.

Provides first-line customer support for software and system issues through phone, email, and ticketing channels. Performs basic troubleshooting, documents incidents, gathers diagnostic information, resolves common issues, and escalates complex problems. Maintains case records, follows support procedures and service-level guidelines, communicates status to customers, and contributes to knowledge base improvements while developing technical support skills through training and collaboration.

Provides first-line support for software and system issues through phone, email, and ticketing systems. Performs initial triage, basic troubleshooting, case documentation, diagnostic information gathering, and resolution of common issues. Escalates complex incidents, communicates status to customers, follows support procedures, participates in training, and contributes to knowledge base improvements.

Leads IT support operations across multiple offices, managing service desk teams, escalations, SLAs, incident resolution, ITSM processes, endpoint lifecycle activities, and operational reporting. Drives continuous improvement, standardization, security alignment, audit readiness, technology rollouts, vendor coordination, and cross-functional initiatives while partnering with business and IT leadership.