Top Operations & Support Jobs

Owns change and release management for a regulated technology engagement. Chairs change-control processes, ensures production changes follow automated or auditable procedures, governs the AWS tenancy relationship, and directs Release and Infrastructure Engineers across Terraform, Helm, and CI/CD deployments. Reports change success, incidents, and audit findings to leadership while maintaining risk assessment and rollback discipline.

Provides first-level technical support for hardware, software, networks, user accounts, computers, printers, conferencing systems, and related IT infrastructure. Responsibilities include help desk troubleshooting, onboarding and offboarding accounts, device imaging and inventory management, patching and upgrades, backup and restore operations, equipment shipping, workstation setup, and occasional server support. The role serves both on-site and remote users.

Provides first-line customer support for software and system issues through phone, email, and ticketing channels. Performs basic troubleshooting, documents incidents, gathers diagnostic information, resolves common issues, and escalates complex problems. Maintains case records, follows support procedures and service-level guidelines, communicates status to customers, and contributes to knowledge base improvements while developing technical support skills through training and collaboration.

Provides first-line support for software and system issues through phone, email, and ticketing systems. Performs initial triage, basic troubleshooting, case documentation, diagnostic information gathering, and resolution of common issues. Escalates complex incidents, communicates status to customers, follows support procedures, participates in training, and contributes to knowledge base improvements.

Leads IT support operations across multiple offices, managing service desk teams, escalations, SLAs, incident resolution, ITSM processes, endpoint lifecycle activities, and operational reporting. Drives continuous improvement, standardization, security alignment, audit readiness, technology rollouts, vendor coordination, and cross-functional initiatives while partnering with business and IT leadership.

Performs administrative and reception duties, manages accounts payable and receivable, enters invoices and collections, assists customers with account questions, supports branch employees, maintains records, and provides general office coordination. Requires Microsoft Office proficiency, strong communication and time-management skills, a valid driver’s license, and reliable attendance.

Provides administrative and project support for a land development consulting office. Responsibilities include preparing proposals and correspondence, assisting with project updates and accounting tasks, maintaining project records, coordinating agency submissions, organizing meetings and travel, assembling plans and reports, and communicating with teams and clients. Requires strong organization, communication, discretion, multitasking, and at least three years of administrative experience supporting management-level staff.

Assist Vanguard clients through inbound phone calls with account maintenance, financial inquiries, and issue resolution. Use empathy and problem-solving to identify client needs and provide accurate, timely solutions. Collaborate with internal departments on initiatives that improve client and employee experiences. The role includes paid training and support for obtaining the SIE, Series 7, and Series 63 licenses.

Assist Vanguard clients through inbound phone calls with account maintenance, financial inquiries, and issue resolution. Associates use empathy and problem-solving to identify client needs, provide accurate solutions, and collaborate with internal teams on initiatives that improve client and employee experiences. The role includes paid training and licensing support for the SIE, FINRA Series 7, and Series 63 examinations.

Supports enterprise knowledge management by developing, reviewing, publishing, and improving technical content. Evaluates articles for usability and discoverability, collaborates with subject matter experts, maintains documentation templates and style guides, and supports knowledge strategies, governance, and project plans. The role requires strong communication, analytical thinking, UX and KCS familiarity, ITSM or knowledge-platform experience, and the ability to obtain a DoD Secret clearance.

Support Momentum Financials in production and non-production environments, resolving tickets, troubleshooting issues, analyzing system changes, and coordinating with stakeholders, developers, testers, and government personnel. Responsibilities include requirements validation, system configuration, testing, SQL data extraction, impact analysis, documentation, status reporting, and process improvement. The role also supports federal financial processes, maintains knowledge articles, and leads stakeholder engagements.

Manages daily Chaplaincy office operations, Chapel facility scheduling, event logistics, calendars, communications, databases, vendors, records, budget, and administrative support for chaplains and related academic departments. Serves as the primary Chapel liaison for internal and external users, coordinates religious and interfaith events, maintains policies and archives, and supports a welcoming campus environment. Occasional evening and weekend work is required.

Coordinates administrative and operational activities for NIH-funded observational studies and clinical trials. Responsibilities include complex calendar and meeting management, stakeholder communications, documentation, travel and reimbursement coordination, budget and milestone tracking, recruitment support, website and SOP maintenance, basic technology assistance, and administrative support for research teams. The role manages records, invoices, participant reimbursements, newsletters, presentations, and cross-functional communications while protecting confidential information and escalating scientific, financial, or policy issues appropriately.