Top Operations & Support Jobs

Leads and scales a global technical support organization providing 24/7 coverage. The role establishes support models, escalation paths, workflows, metrics, knowledge management, and continuous improvement practices. It serves as a senior escalation point for complex customer issues and partners with Engineering, Product, Sales, and Services to resolve root causes and improve products. The manager also builds global teams, coordinates follow-the-sun operations, develops technical capability, and uses case data to improve customer experience and support efficiency.

Owns DeepInfra’s usage-to-revenue billing pipeline, including metering, invoicing, payment performance, reconciliations, fraud prevention, dunning, collections, and pricing-model launches. Partners with Engineering, Finance, Sales, and the Controller to manage billing systems, revenue accounting workflows, payment gateways, and scalable financial operations for self-serve and enterprise customers.

Own Harper’s revenue operating system, including funnel definitions, CRM behavior, routing, forecasting, instrumentation, pipeline hygiene, and funnel analysis. Partner with sales and operational teams to implement controlled workflow changes, automate repeat work, reconcile metrics to source records, and measure effects on conversion, speed, and booked revenue. This is an on-site San Francisco role focused on building a reliable, inspectable revenue system.

Leads enterprise IT strategy and operations across a complex, multi-site food manufacturing organization. Oversees Microsoft D365 ERP implementation, infrastructure, cybersecurity, service delivery, data architecture, integrations, vendors, budgets, governance, and IT talent. Partners with executive, finance, supply chain, quality, commercial, and plant leaders to improve manufacturing processes, enable digital capabilities, manage risk, and deliver measurable business value.

Coordinates cabinetry sales administration, including customer estimates, job files, purchase orders, product ordering, delivery scheduling, payment coordination, and order-status communication. Serves as a showroom customer contact, supports cabinetry designers and sales specialists, completes data entry and administrative tasks, solves problems, and maintains showroom materials. Requires strong organization, communication, customer service, mathematics, Microsoft Office, and teamwork skills. Travel is required for training.

Provides comprehensive administrative support to senior executive leadership, including correspondence, calendar and meeting management, communication screening, stakeholder liaison duties, reports, presentations, agendas, minutes, and routine office administration. Handles confidential information, prioritizes inquiries, coordinates board and departmental meetings, and escalates time-sensitive matters using sound judgment.

Leads frame repair support by resolving escalated customer inquiries, coaching and training repair technicians, reviewing repair quality, and supporting department performance goals. Acts as the first point of contact for employee questions, provides feedback on customer interactions and repairs, supports quality and turnaround standards, and recommends process improvements. The role also handles repair-related customer service calls and contributes to employee reviews.

Supports strategy and operations across go-to-market functions by analyzing business performance, building financial models and reports, improving workflows, assisting planning and forecasting, and driving cross-functional initiatives. The role also helps establish People Operations programs, including onboarding and performance management, while solving ambiguous business problems and supporting leadership decision-making in a fast-growing company.

Leads marketing operations strategy, systems, processes, and a team of specialists. Owns Marketo administration, Salesforce integration, marketing technology vendors, data governance, lead lifecycle management, attribution, chatbot optimization, and PLG/self-serve systems. Partners with Marketing, Sales, and RevOps leadership to improve funnel operations, reporting, compliance, and scalable execution across enterprise and self-serve motions.

Process ACH, wire, card, and credit repayment transactions; issue rewards and credits; maintain credit and card settings; manage payment exceptions, returns, fraud holds, and compliance escalations. Produce delinquency reports, support standby letters of credit, coordinate with banking and internal teams, and improve payment workflows through documentation and automation.