Top Operations & Support Jobs

Leads the full grant lifecycle, including researching opportunities, writing proposals and reports, managing compliance calendars and records, coordinating documentation, and communicating with funders. The role supports audits, site visits, invoicing, and reporting while collaborating with leadership, accounting, staff, and consultants. It requires strong project management, organization, writing, confidentiality, and deadline-management skills in a hybrid Los Angeles office environment.

Manage electronic healthcare transaction enrollments across payers, clearinghouses, and trading partners. Track enrollment status, resolve issues, maintain Salesforce records, interpret requirements, and create provider-facing guides and internal procedures. Collaborate with customer success, project management, revenue cycle, and customer experience teams to improve enrollment outcomes. Identify bottlenecks, support automation and reporting, and enhance operational scalability. The hybrid role requires working from the Miami office three days weekly and up to 10% travel.

Provides L2/L3 administration and support for on-premises Hyperion and EPM Cloud environments. Responsibilities include resolving user tickets, performing data fixes, debugging HFM, DRM, and Essbase issues, patching, managing services and certificates, maintaining forms, reports, business rules, and data integrations, and implementing prioritized bug fixes. Requires expertise with PBCS/EPBCS and scripting, plus strong communication and teamwork. This hybrid role requires at least two days weekly at a customer office in Chicago.

Maintains a welcoming, organized, and well-stocked office; manages guests, calls, mail, deliveries, supplies, vendors, facilities concerns, hospitality areas, and basic office technology support. Coordinates maintenance and service follow-up, supports company events and communications, manages office displays and seasonal readiness, and assists with special projects and process improvements using approved AI tools.

Leads GTM strategy, planning, forecasting, performance management, analytics, data governance, and compensation strategy across Marketing, Sales, Customer Success, and Channel. The role translates company objectives into targets, resource plans, operating rhythms, and executive insights. It also governs GTM metrics and data foundations, partners with technical teams on requirements and roadmaps, leads compensation modeling, and manages a multidisciplinary organization.

Own endpoint, asset, and lifecycle management for the Boston office. Administer Jamf Pro, Jamf Connect, JumpCloud, and Apple Business Manager across macOS, Windows, Linux, and mobile devices. Provide troubleshooting, provisioning, onboarding, offboarding, ticket management, documentation, and user support. Identify recurring issues, automate processes, maintain compliance and asset records, and collaborate on IT projects and process improvements.

Leads managed IT service support for external clients by overseeing ticket escalations, coaching technicians, monitoring queues, managing vendors, troubleshooting systems, reviewing project handoffs, maintaining technical documentation, and advising on client solutions. Participates in an on-call rotation and supports knowledge management, remote monitoring, and professional services automation systems.

Provides front-desk membership service at a YMCA by greeting members and guests, answering phones, sharing membership and program information, checking facility access, handling concerns, completing incident reports, supporting retention and wellness initiatives, and helping improve member service procedures. The role requires strong communication, relationship-building, cash-handling, problem-solving, organization, and teamwork skills, with evening and weekend availability.

Administers and improves the company’s group sales system by managing configuration and access, optimizing workflows and automations, developing reports and dashboards, analyzing trends, troubleshooting issues, and supporting users through training and guidance. The role partners with stakeholders to improve processes, system adoption, efficiency, and revenue outcomes. It is based in a hybrid corporate office environment and requires strong analytical, organizational, communication, and advanced Excel skills.

Supports wealth management client onboarding, account opening, and static data maintenance. Reviews documents and instructions, performs maker-checker updates, handles returned mail, meets service-level agreements, assists with audits and FATCA/CRS reporting, responds to operational inquiries, and supports user acceptance testing. Requires banking operations experience, attention to detail, analytical and communication skills, knowledge of IT systems, and fluency in English and Chinese.