Top Operations & Support Jobs

Leads Nearmap’s operations organization, overseeing service delivery, quality assurance, process standardization, continuous improvement, training, performance metrics, budgets, vendors, incident response, and business continuity. Partners with Product, Sales, and Technology teams to improve services and customer outcomes while ensuring compliance with contracts, regulations, and service-level agreements. Requires substantial production management experience and expertise in quality control, process improvement, project coordination, and team leadership.

Provides front-desk and administrative support, including answering calls, scheduling appointments, managing correspondence and calendars, maintaining files and office supplies, supporting visitors, and assisting senior administrative staff. The role requires strong organization, communication, multitasking, time management, and problem-solving skills, along with proficiency in Microsoft Office and Google Docs. Spanish, humor, and a love for dogs are preferred cultural attributes.

Prepare, format, modify, quality-check, and import customer documents, reports, and data files into a proprietary SaaS platform. Troubleshoot formatting and data-integrity issues, meet deadlines, communicate with customers and internal teams, and support reliable onboarding deliverables.

Documents current-state business processes, creates process maps and SOPs, validates procedures in business systems, maintains SOP governance, applies Lean Six Sigma methods, supports system testing and user training, and helps standardize processes across branches and corporate teams.

Create and maintain EDI maps, configure trading partners, troubleshoot EDI communications and transaction errors, and support ERP and other enterprise applications. The role participates in design, implementation, testing, documentation, issue resolution, end-user training, and customer communications. The analyst must manage multiple projects, coordinate with technical and development teams, and support EDI transactions including 810, 850, 855, 856, 875, and 880.

Administers and supports business applications across banking lines of business, including security groups, workflows, configurations, monitoring, troubleshooting, vendor coordination, documentation, testing, upgrades, and production support. Partners with business and information security teams to optimize application usage and implement approved changes. Provides technical support, participates in vendor user groups and training, assists with computer operations, and mentors Applications Administrator I staff.

Provides executive administrative, scheduling, travel, communication, and project coordination support to Pharmaceutical Development and Manufacturing leadership. Manages calendars, meetings, onboarding, confidential reports, compliance tracking, cross-functional initiatives, dashboards, action items, and stakeholder communications in a global matrixed environment.

Coordinates aftersales and regional training operations across Latin America and the Caribbean. Responsibilities include LMS administration, training programs and events, dealer communications, reporting, invoice and payment coordination, vendor documentation, purchase requisitions, and departmental records. Provides backup administrative support for warranty, quality, Technical Information Reports, and Authorization Requests without performing technical investigations or approvals. Requires Spanish and English fluency, strong communication and analytical skills, Microsoft Office proficiency, and occasional international travel.

Paid, year-round IT internship providing hands-on support with PC hardware, operating systems, workstation imaging, deployment, troubleshooting, network issues, ticket management, inventory, antivirus, and basic scripting automation. The role is on-site in Chicago for 20–30 hours per week and requires a technical bachelor’s student who can commute daily.

Manages legal and case data quality, reporting, dashboards, legal systems, software subscriptions, and administrative workflows. Oversees government grant compliance, reporting, procurement, renewals, deadlines, audits, and documentation. Partners with legal, finance, development, and program teams to reconcile data, budgets, deliverables, and outcomes. Provides training and user support for case management systems while maintaining audit-ready records and communicating with government funders.