Business Process Analyst - SOP & Process Documentation

Business Process Analyst – SOP & Process Documentation
Position Type: Full Time 
Company: TNT Crane & Rigging Corporate — Houston, TX 77054

Description

TNT Crane & Rigging is seeking a Junior Business Process Analyst to document how our business runs and how our systems support it. This role works directly with Operations, Dispatch, Rental, Service, Fleet, and Finance teams to turn system workflows into clear, accurate Standard Operating Procedures (SOPs) that match how our systems operate.

The ideal candidate is a Lean Six Sigma Green Belt with a strong eye for detail and experience writing SOPs for non-technical users. A background in equipment rental, crane services, or industrial services is a strong plus. The role includes mentoring from senior IT and business leaders.

Key responsibilities
•    Document current-state processes end-to-end by shadowing and interviewing users at branches, yards, and the corporate office
•    Build process maps and swimlane diagrams showing handoffs, approvals, and system touchpoints
•    Work with IT and system specialists to learn how our business systems are set up and used
•    Write step-by-step SOPs, work instructions, and quick-reference guides with screenshots, written for field and office users
•    Test every SOP in the system to confirm it matches how the system works, and flag gaps to the team

Process Improvement
•    Apply Lean Six Sigma tools (SIPOC, process mapping, root cause analysis) to help identify waste, redundant steps, and control gaps.
•    Document differences in how branches perform the same process and support efforts to standardize them.
•    Summarize findings and recommendations for IT and business leaders in plain, business-friendly language.

SOP Governance
•    Maintain the SOP library: templates, version control, process owners, and review dates.
•    Apply consistent formatting, naming conventions, and approval steps across all procedures.
•    Collect user feedback and update procedures as systems and processes change.

Training & Adoption
•    Support system testing by documenting test steps and recording issues found.
•    Help create training materials — user guides, quick-reference docs, and video walkthroughs.
•    Support the rollout of new and updated processes to branches and corporate teams.
•    Performs other duties as assigned.

Qualifications

Required 
•    Lean Six Sigma Green Belt certification
•    1–3 years in process documentation, business analysis, or operations improvement (internships count)
•    Proven experience writing SOPs and work instructions for non-technical users; writing samples required
•    Strong attention to detail, with the ability to turn a messy process into clear, repeatable steps
•    Clear communicator who works well with field crews, branch staff, and leadership
•    Proficient in Visio or Lucidchart and Microsoft 365 (Word, Excel, SharePoint)

Preferred 
•    Background in equipment rental, crane services, heavy equipment, or industrial services, such as rental contracts, dispatch, work orders, maintenance, or billing
•    Hands-on experience using an ERP or rental management system
•    Experience with SOP capture tools such as Scribe or Tango
•    Exposure to system testing and end-user training
•    Familiarity with BPMN notation

Education & Certifications (Preferred, Not Required)
• Bachelor's degree in Business, Industrial Engineering, Operations Management, or a related field, or equivalent experience.

Working Conditions
• Full-time, on-site position with up to 25% travel to branches and yards.
• Opportunities for growth into business analyst or process excellence roles.

Visa Sponsorship
TNT Crane & Rigging is not sponsoring visas for this position at this time. Applicants must have authorization to work in the United States.